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Day one of hell


H.E.R.O.

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Ok, just like it says on the title. Hell. Molded into a managerial gig that ended with me leaving and surprisingly, not grabbing a boomstick and heading for a clock tower.

 

I worked at an Electronics Boutique (the original EB Games name since at first, the company was more Radio Shack than video game store) in Long Island, NY. I had left another manager position because the human resources head hated me since I wasn't down with playing her reindeer games and told me point blank I'd never get promoted. So I had gone to the Warner Bros Studio Store to ask for an application (when people did that in those days instead of internet resumes). The manager never came out to talk to me so I cruised by the EB, got the application and the SIMON test (Basically a test that "attempted" to figure out if you were a druggie or thief or whatever until someone sued over it not being constitutional), filled it out in 10 minutes while walking through the mall, brought it back and went for home. Little did I know that the district manager would call my house before I got home 20 minutes later. I'd like to think it's because I was awesome but probably more he was desperate for managers with experience. After minimal training (3 days in another store) , I was put in my own store to find out the assistant was fired (for stealing WWF Attitude on N64, for f**k's sake) and I'd be getting 2 ASM's to train myself with my own minimal training. Tons of fun.

 

Here's a later story that was fun. On occasion, I'd get visits from the 'bigwigs', like regional manager, VP of marketing or even the CEO. Once, the regional manager at the time (a woman going through a messy divorce and told my DM I sucked because I reminded her of her husband) told me I did not have enough returns after the holiday season. Let's caps that. NOT ENOUGH RETURNS!!! So, being a smart ass, said "Sooooo, you want me to sell things to people that are wrong and make them come back angry at me?" Turns out she was just pissed that I had gotten a 4th quarter bonus which no one is ever supposed to do so apparently, it made her look bad (how I have zero idea) and even better, the bonus check doesn't come with the payroll checks but sent to the DM. I called the DM and said "I'm on vacation in two days in Vegas...BRING ME MY CHECK!". He rushed over because he wanted to see what I got. It was $14,000 after taxes. I did a little dance in the store and took the next day off to prepare for my trip with his permission. Never did hear any congrats from the RM and she soon was removed and put back in human resources (ever notice how human resources people never seem to be human?). Back another day with more fun stories.

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Wow, your retail experience nearly mirrors my own (although I never received a $14k bonus, you must not live in the midwest) and is another shining example of what happens when MANY/MOST women accidentally find themselves in positions of power. Retail is no longer about who is qualified, but who is willing. These are sad, sad times :lol:

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>>I was put in my own store to find out the assistant was fired (for stealing WWF Attitude on N64, for f**k's sake)

 

I think that's the funniest part of the story. If you're going to steal something (which I do not advocate BTW), at least make it something good. :lol:

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I worked a couple of years at an EB as manager and it was similar in many ways.

I was without an ASM for about a full year, because our numbers were fine and they could save the payroll $ while just having me slave away for 70 hours/ week for a measly salary. When I was finally pushing my alcoholic DM into getting me an ASM, he looked at a group of well-qualified applicants with management experience and said "I don't want any gamers... I'm looking for a salesman, not a video game player". Wound up hiring a guy from Radio Shack who didn't know anything about anything we sold, and just wanted to sit around and play sports games for the Playstation. Long story short, in a variety of ways, the guy cost the company about $30k over the course of the next year on top of his salary, all because my idiot DM wasn't interested in actually hiring a qualified ASM from blacklisting all "gamers". Ugh.

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Nice!

 

My understanding of the whole bonus thing is that it's Corporate's job to have offer the bonus as bait, but make it so that no one gets it. There was a thread somewhere at digital press. The manager visited the corporate offices and saw a big banner saying something to the effect of "It's our job to keep them from earning their bonus"

 

What a mixed signal to send anyone! "Here's what you can make if you excel, go for it!!" ---- "WHAT? You did it? What the hell!?!"

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