Eric7100 Posted December 24, 2014 Share Posted December 24, 2014 I dont even know what this is about.. Neither does anybody else. Quote Link to comment Share on other sites More sharing options...
+wongojack Posted December 24, 2014 Share Posted December 24, 2014 I still have not received THE email, or a response to my emails asking for an update #alittleworried Quote Link to comment Share on other sites More sharing options...
soporj Posted December 24, 2014 Share Posted December 24, 2014 Over promise and under deliver! The legacy of the Keyboard Component lives on! Quote Link to comment Share on other sites More sharing options...
pimpmaul69 Posted December 24, 2014 Share Posted December 24, 2014 I still have not received THE email, or a response to my emails asking for an update #alittleworried "ditto" i have sent several emails to no avail. Quote Link to comment Share on other sites More sharing options...
Chuck D. Head Posted December 24, 2014 Share Posted December 24, 2014 Sigh. I got the email and I haven't ordered anything from them for two years. I guess they sent the email to the entire database. Sorry to say it, but it sounds like old man inty is overwhelmed. Quote Link to comment Share on other sites More sharing options...
+JasonlikesINTV Posted December 24, 2014 Author Share Posted December 24, 2014 I got the recent email. Not in a rush, though. Quote Link to comment Share on other sites More sharing options...
+BBWW Posted December 25, 2014 Share Posted December 25, 2014 (edited) I received an email saying they were overwhelmed. They have shipped and the Flashback Units ordered and the Overlays with them should have arrived today. The other items ordered, they are shipping will be next week. I ordered 3 sets of overlays and 2 decks of cards. They said it's just two of them so they just had too many orders. Not a big deal for me. Edited December 25, 2014 by BBWW Quote Link to comment Share on other sites More sharing options...
SoulBlazer Posted December 25, 2014 Share Posted December 25, 2014 I never got a e-mail either, but I'm not concerned. I trust Keith and I'm sure they will show up sometime. It's pretty good they actually had so many orders! I see that as a good thing. Quote Link to comment Share on other sites More sharing options...
IntellivisionDude Posted December 27, 2014 Share Posted December 27, 2014 On the 16th i got an email with a tracking number but i'm not sure if it was for the Overlays or the Christmas Ornament i ordered. But the tracking is only updated for Pre-Shipment as it has not been taken to the post office yet. Quote Link to comment Share on other sites More sharing options...
pimpmaul69 Posted December 27, 2014 Share Posted December 27, 2014 (edited) On the 16th i got an email with a tracking number but i'm not sure if it was for the Overlays or the Christmas Ornament i ordered. But the tracking is only updated for Pre-Shipment as it has not been taken to the post office yet. i sent four emails to order the ornament and no response at all like the 7 other emails regarding the overlays i sent them. i really wanted an ornament. Edited December 27, 2014 by pimpmaul69 Quote Link to comment Share on other sites More sharing options...
+DZ-Jay Posted December 27, 2014 Share Posted December 27, 2014 I think there was a screw up at the post office. I received my Intellivision Flashback from Intellivision Productions, Inc. yesterday, even though on the 24th the tracking page said that it was "on route to destination." The USPS had said that shipping Priority Mail no later than the 22nd would guarantee a delivery by Christmas--however, when you read the small print, this is a rather loose application of "guarantee." I don't think there is much Mr. Robinson could have done to address this. I also received the e-mail notice that the overlays would be shipped a bit later. -dZ. Quote Link to comment Share on other sites More sharing options...
IntellivisionDude Posted December 27, 2014 Share Posted December 27, 2014 I think there was a screw up at the post office. I received my Intellivision Flashback from Intellivision Productions, Inc. yesterday, even though on the 24th the tracking page said that it was "on route to destination." The USPS had said that shipping Priority Mail no later than the 22nd would guarantee a delivery by Christmas--however, when you read the small print, this is a rather loose application of "guarantee." I don't think there is much Mr. Robinson could have done to address this. I also received the e-mail notice that the overlays would be shipped a bit later. -dZ. The USPS is always way behind this time of year. A few packages make it to where their destinations on time but so many do not. My mother mailed something to me on Monday the 15th using Priority and i got it Friday 19th. Could of been worse i guess. But normally i would of got something in just 2 days from just 3 states away. Also "on route to destination." is not the same thing as "out for delivery" I see this on packages i get all the time and it will still be a few days before delivered. That's what i call one of those false hope tracking update codes the USPS uses. Quote Link to comment Share on other sites More sharing options...
Atari_Bill Posted December 28, 2014 Share Posted December 28, 2014 Does anyone know roughly when these will begin shipping? I ordered mine the first day and haven't heard anything since. Quote Link to comment Share on other sites More sharing options...
+JasonlikesINTV Posted December 28, 2014 Author Share Posted December 28, 2014 Does anyone know roughly when these will begin shipping? I ordered mine the first day and haven't heard anything since. Should be shipping out sometime this week. Quote Link to comment Share on other sites More sharing options...
Atari_Bill Posted December 28, 2014 Share Posted December 28, 2014 Good to hear. Thanks! Quote Link to comment Share on other sites More sharing options...
Eric7100 Posted December 28, 2014 Share Posted December 28, 2014 Why have some received shipping notifications, while others (like me) haven't? Quote Link to comment Share on other sites More sharing options...
soporj Posted January 2, 2015 Share Posted January 2, 2015 I ordered and paid the first day these were available. I never got any sort of confirmation nor have I received any sort of response to my inquiries. How long should I wait before I file a claim with PayPal? Quote Link to comment Share on other sites More sharing options...
+DZ-Jay Posted January 2, 2015 Share Posted January 2, 2015 Mr. Robinson sent an e-mail stating that the overlays will be shipped later. What e-mail address have you tried to contact him? I've received fast responses in the past, as have others. -dZ. Quote Link to comment Share on other sites More sharing options...
+LS650 Posted January 2, 2015 Share Posted January 2, 2015 I ordered the 'add-on' overlays a couple of days ago, and I did receive an email acknowledgement right away. From the sounds of it, I may have a wait ahead..? Quote Link to comment Share on other sites More sharing options...
+wongojack Posted January 2, 2015 Share Posted January 2, 2015 I ordered and paid the first day these were available. I never got any sort of confirmation nor have I received any sort of response to my inquiries. How long should I wait before I file a claim with PayPal? I'm in the same boat. I've emailed sales@intellivisionlives.com, comments@intellivisionlives.com, and even krobinson@intellivisionlives.com. The reason I emailed krobinson is because I got a confirmation when I created my account that suggested it (but I never got an order confirmation). It turns out that I did get the general update email, but I've received nothing specific about my individual order. Gmail had filtered the update into a subfolder for me so I didn't see it (how nice of gmail to do that). I replied to the update, so I've also now emailed newsletter@intellivisionlives.com Quote Link to comment Share on other sites More sharing options...
freewheel Posted January 2, 2015 Share Posted January 2, 2015 You guys do realize there's an explanation email in this very thread (posted at least a couple of times) basically saying "they won't ship for a bit yet"? Quote Link to comment Share on other sites More sharing options...
soporj Posted January 2, 2015 Share Posted January 2, 2015 And you realize Intellivision Productions advised to email them with inquiries and they'd respond accordingly, right? They've dropped the ball big time. Quote Link to comment Share on other sites More sharing options...
freewheel Posted January 2, 2015 Share Posted January 2, 2015 So cancel your order if you insist on immediate personalized service? It's pretty obvious from reading this thread that a) their entire order system cocked up bigtime, b) they're very much behind with everything, and c) it's a small shop that's overloaded with work right now. They've sent out a generic response to everyone to acknowledge the problems and admit a large delay. And the community, via this thread, has posted it here in case anyone didn't receive it. And some of the complaintants haven't even checked their spam folders As I have to continually remind my IT clients, "email has no service delivery guarantees". Maybe I'm just more laid back, but ordering things online to me always follows this process: you get confirmation from Paypal that your money is gone, and stuff eventually shows up. I certainly don't sit and email every single person I order things from and keep track of every individual response. Now, if NO ONE had heard a single thing from Keith and Co within a few weeks, I'd be a bit worried, but he's already blasted out a generic response and the community has helpfully shared it here, which presumably hits a large chunk of the target audience. Given that it seems like at least some people were emailing within a day or two, and continually following up via multiple email addresses, I wouldn't be surprised if he has hundreds of emails to deal with at this point. And we're talking $15 purchases for the most part. 1 Quote Link to comment Share on other sites More sharing options...
soporj Posted January 2, 2015 Share Posted January 2, 2015 How do you cancel your order when there's no proper way to contact the company you want to cancel from? Quote Link to comment Share on other sites More sharing options...
+cmart604 Posted January 2, 2015 Share Posted January 2, 2015 So cancel your order if you insist on immediate personalized service? It's pretty obvious from reading this thread that a) their entire order system cocked up bigtime, b) they're very much behind with everything, and c) it's a small shop that's overloaded with work right now. They've sent out a generic response to everyone to acknowledge the problems and admit a large delay. And the community, via this thread, has posted it here in case anyone didn't receive it. And some of the complaintants haven't even checked their spam folders As I have to continually remind my IT clients, "email has no service delivery guarantees". Maybe I'm just more laid back, but ordering things online to me always follows this process: you get confirmation from Paypal that your money is gone, and stuff eventually shows up. I certainly don't sit and email every single person I order things from and keep track of every individual response. Now, if NO ONE had heard a single thing from Keith and Co within a few weeks, I'd be a bit worried, but he's already blasted out a generic response and the community has helpfully shared it here, which presumably hits a large chunk of the target audience. Given that it seems like at least some people were emailing within a day or two, and continually following up via multiple email addresses, I wouldn't be surprised if he has hundreds of emails to deal with at this point. And we're talking $15 purchases for the most part. I couldn't agree more. The overlays will come at some point. 2 Quote Link to comment Share on other sites More sharing options...
Like us on Facebook
Follow us on Twitter
AtariAge on Instagram
Watch us on YouTube
Chat on Discord
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.