At the risk of getting flamed, I'm going to make the observation that it appears (to me) that Steve used to be more responsive than he is now. Looking at his own Forum, he has not posted there since October 2, 2016.
He has 1034 posts over the 13 years between 2003 and 2016. That is an average of 80 posts per year, followed by almost an entire year with no posts.
I hear people saying great things about the support they received from Steve IN THE PAST. What I'm NOT hearing is a lot of great things about the support Steve has provided lately. What I hear instead is:
- Sometimes it takes a while for him to respond.
- He is busier than normal
- He has a life
- We should be grateful that he created so many great things for the community
- He's not making much money off of this.
I get all of that. And if people were made aware of that BEFORE making a purchase, they could decide whether they have concerns with that or not.
Steve has a lot of supporters, but speaking of my own experience, I purchased his SIO2PC, which is a closed system that only works with his software and he is the only one that can provide support. Because of issues I had with his SIO2PC device, (that I cannot get a response from him on) I ended up purchasing a printer cable and an APE Face that I didn't need because it turned out his SIO2PC was conflicting with the ability to print to a real printer, rather than an issue with my 850 interface or my printer cable.
Personally, I've decided to cut my losses and have ordered a similar competing device from someone else.
I wish Steve the best, but I am no longer willing to call myself his customer.