Eur3ka

In the case of Venezuela, shipments sent via FedEx or DHL have insurance, but they don't refund any money when the items are destroyed by customs because they can't nor must interfere with the law or the national controls (shippier sign a contract where excludes these companies for damages caused by customs officers). Currently, the frequency of opened parcels is higher than earlier this year, about 30%. However, I have resolved this sending the goods directly from USA to the customers of all over the world.

Previous mistakes? Thank you to accept my present, unfortunately german customs destroyed it. You paid USD $154.52 for the goods and USD $47 for the FedEx shipping. The USD $40 fees is not mine, you must comply with all the duties as citizen of the Bundesrepublik Deutschland. Here are two pictures with the actual order details:

I will refund the money for the Tron controller; I didn't get the item number because I charged that item via PayPal invoice and not a direct sell on eBay. That transaction was done on December 12th. Please don't say you lost $300, because you only paid $120 and I included Cosmic Commuter for free, as I agreed in this eBay message: Dear liwer2006, Cosmic Commuter )) Do you have a copy of Activision Boxing in barcoded box? I will inventotize my games over the holidays and then we can make a deal after Christmas for C64/VIC20/Apple/Atari/Avalon Hill games. - vgsale2012 Click "respond" to reply through Messages, or go to your email to reply From: liwer2006 To: vgsale2012 Subject: Re: vgsale2012 has sent a question about item #140879132577, that ended on Nov-09-12 15:29:54 PST - New & Sealed MOTOCROSS! by Tronix for Commodore 64 C64 Diskette Disk Sent Date: Dec-20-12 05:30:12 PST Dear vgsale2012, Your items will be shipped today via EMS, please choose a game or program for FREE. Thank you - liwer2006

I can see a German customs tape on the box of your other parcel (that included Cosmic Commuter, a free game I added on your parcel) I have registers of all your purchases, Andre: - You opened a case on PayPal two weeks ago and it remains active. I will give you a full refund (not replacements), as the eBay or Paypal policies state. You don't worry - You won the items of your last parcel from April 23rd to May 8th, and paid them on May 15th (I waited for you 22 days). I shipped them all together on May 21st (4 business days later). - I provided you the real FedEx tracking number. You can see it on Paypal or eBay. - I don't have register of your Tron controller purchase. Give me the item number so I can refund you the full price.

My eBay account has 7 years active. The problem with the damaged goods by customs began this year, ask to Andre. I have replaced games or refund money to the most of the buyers when the items arrive damaged. Currently, the most of games are shipped from USA to all over the world, so this should give more confidence to the buyers. In my return policy says clearly that the "refund will be given as: money back or item exchange (buyer's choice)"

I didn't replace the games you purchased on December 2012 because you told me that DHL Germany would refund the money. Here is your email from February 1st 2013: "Did you get the pictures? DHL will refund the games and shipping. Do you have another copy of the Atari 2600 games?". If DHL refunded all the money, why should I ship the games? Please send me the item number of the Tron controller you say purchased from me.

Hello Andre and everybody. I haven't had time to enter to this forum lately. I haven't received messages from you, just the comunication we boths keep in PayPal. You know my business email, my eBay account, PayPal account (you opened a case two weeks ago), etc., but you prefered to write me here to request refund, I don't understand you. The most of people here know the trouble with the Venezuelan and German customs very well. I can tell I have sold to many people here and yes, frequently the parcels are opened, but all they understand this is not the seller fault. My eBay account is liwer2600. I received 8 negative feedbacks in a row for you today, the same day you deceided to pick up the parcel I shipped via FedEx (it arrived to Germany in 5 days). I can understand your disappointment when you received the goods in bad shape, but I don't understand why you want damage my profile if you know well this is not my fault. If you want a full refund, why didn't you only contact me and request me? Do you want replacements? I have replacements and can send to USA and, from there, to Germany so you can receive them in perfect condition. Currently, I am sending the items to USA and ship from there. Business is getting better, however, these unfair feedbacks just destroy it. I just want to provide a great service for everybody. If there is some customer that have purchased me on eBay and received a game in bad condition, just contacted me via this forum so I can replace it. Thank you

Sure, it would be very interesting

Sorry, I am not that seller.

About the 5% of the total of my shipments. Atariage is an important site of collectors and fans, but don't represent the total people that collect or buy games for Atari.

Yes, I have. I share the same disappoinment as you and all in this forum. It is disgusting to see as customs destroy the items without any objection, but it isn't the 100% of the shipments from Venezuela. However, a 5% of items received damaged is still disturbing. I know those customers and they will receive their respective replacements.

Hello everybody! Parcels are generally opened in Venezuela, but they can also be inspected in USA, Europe and Australia as the cases mentioned above. Currently, is more frequently that customs open the sealed games boxes than before, but this porcentage continue being low (about 5%). Venezuelan sellers have provided to the whole world with rare and new old videogames stuff the last 10 years. Certeinly, there is a minimal risk - principaly with the inconstant postal service, its strong delays, etc. - but always worth for the great price and quality. Why the panic now? I'm a Venezuelan vintage games seller P.D.: Till now, the mediocre Venezuelan postal haven't lost any of my parcels sent across Registered Mail and less EMS. The service is bad, YES, but you'll surely receive your stuff in two weeks, one month, two months... or even five months! Best of all is that the 99% of them have arrived in excellent condition. The key is have a lot of patient and faith.