GoldLeader

I've been doing Amazon returns through the app as opposed to web interface for some time because of exactly the problems you're describing.  It's better, but by no means stellar.  Refund information is at least condensed into small-enough screen real estate that it's harder to send the refund to the wrong place, though not totally impossible.

Thanks all!  Yeah the GF feels HORRIBLE about it.  It's basically a change to their screens on the computer / browser, which now (as of a few months ago, from what I can tell of the many complaints on reddit etc) defaults to "refund to your Amazon account".  With a much smaller print option to "Refund to your credit card ending in XXXX".  And one of the reasons it confused her was that we use an Amazon Visa (via Chase, earns Amazon points etc), so she biffed it thinking our Amazon account was our Visa.  They really, REALLY need to specify "return to GIFT BALANCE" or something similar, not "to your amazon account".  It's purposely misleading, and in combination with the new default setting being that, you KNOW they designed it on purpose.  And yeah, we won't be making THAT mistake again!

Glad to find this old Status Update again!  I was trying to remember something here...