I just ordered a pair of upgraded 5200 joysticks from Best. This is the first time I've done business with them. I traded in a couple of sticks I had for a small discount. His site is a little difficult to navigate, so I called first and asked how to handle the order. He was very nice over the phone. He asked me to send an email, and he replied within a day with an estimate. I went ahead and shipped the joysticks, he emailed back that he received them, and I paypaled them the money (I also ordered an Atari catalog - every repair part you could think of, and hundreds that you can't think of are in it!). I received the new ones a couple of days later, and they work great!! I would definitely do business with them again.