When I first saw this thread I thought I'll probably join in with the anti-Brad crowd, even thought I've never had any dealings with him, but because of kinda similar experiences with my local micro repair/seller crowd. But, upon actually reading the article, I must say I can't really see any fault with this guy - to the contrary. He seems like a "character", a real person from the heady days of real brick'n mortar shops, not some bland drone or automated checkout. It's something I sorely miss from the old days, even if sometimes it could mean inconvenience.
Most of the complaints in the article read as a #firstworldproblems list. Outdated website. Contact by email. One item per customer. Oh, my, for why can't it all be like Amazon?
But his rules actually seem to make sense, when you think about it and consider how niche hobby area he operates in, and that he's a one-man operation. Particularly the buy limits rule, considering the modern rise of the scalper species.
So, he's harsh (strict?) and can hold a grudge (has principles?)? Likes to do things his way? Humans do that, deal with it. Besides, the cases described there seem to be have been judged correctly. Of course, stuff like that might seem petty, but do recall that most of us do have a horror story (or 5) about dealing with a "timewaster" on ebay or local sites. Now try to imagine you have a case (or 5) like that on a regular basis, and it quickly becomes clearer why he might rather just ban somebody, than suffer any more foolishness. Ain't nobody got time for that, after all.
All that would be not that significant though, if he was guilty of the big one: premeditated hoarding, modern style. But no, he got all his stock back in the day, when nobody cared about it all, and people wouldn't pay 5 bucks in a flea market for a box of what is now considered priceless treasures. Seems he just had a bit more foresight and belief than everybody else - not a bad thing, methinks. So, I wish him all the best and hope he'll carry on for many years to come.