Cool story I feel bad for the clerk.
We had a similar thing just happen where i work. A customer was trying on a necklace and she decided to walk over to the mirror where she get a "better look". My idiot clerk allows her to do this knowing that we have a policy that says no. Well the lady says ok thank you and give the clerk back the necklace that she had on. Not the one that the clerk gave her. So the clerk takes the necklace back and procedeeds to put it back in the box. She than relizes that the woman gave her back a gold necklace with a charm and the necklace the clerk gave her was a white gold necklace with a diamond pendant. The clerk mentions something. Now at by this time another manager is walking over to the woman who saw the whole thing happen. The customer proceeds to walk quickly away. By this time there are 3 managers around this woman. Myself, the one who saw the whole thing and another one just walking up to the scene. The 3rd manager walks up to the woman and gently grabs the woman by the arm and says "oh excuse me." This gives me enough time to break the necklace off the womans neck. The 1st manager is on the phone with the cops. When the cops get there the woman is crying that I broke her necklace . This was working for awhile until the officers saw the tape with the woman doing the switch and everything after that.
That clerk doesnt work in jewerly any more.
As for eb. Hopefully that clerk will have a job . Merry christmas everyone. there are theives everywhere.