New 360 Owners?

[iX NES Xi]

I got one Wednesday, and the first time I booted it I got the 3 lights. I called M$ and they made me go through troubleshooting and eventually they came to the conclusion that my HDD was bad. (system booted w/o the HDD inserted).M$ said that they would send me a new one but I would have to pay shipping both ways. I asked them why I had to pay shipping on something that was their fault, and they continued to reply with "company policy, sorry"

 

The next day (Thursday) I called Dell who I ordered it from, and they took full responsibility and sent me a new console the next day (Friday). free shipping, and a prepaid sticker to send the troubled one back. Although the first time I booted it I got the 3 red lights again, but after that I shut it off and took out the HDD and reinserted it and it worked.

[AtariJr]

I got one Wednesday, and the first time I booted it I got the 3 lights. I called M$ and they made me go through troubleshooting and eventually they came to the conclusion that my HDD was bad. (system booted w/o the HDD inserted).M$ said that they would send me a new one but I would have to pay shipping both ways. I asked them why I had to pay shipping on something that was their fault, and they continued to reply with "company policy, sorry"

 

The next day (Thursday) I called Dell who I ordered it from, and they took full responsibility and sent me a new console the next day (Friday). free shipping, and a prepaid sticker to send the troubled one back. Although the first time I booted it I got the 3 red lights again, but after that I shut it off and took out the HDD and reinserted it and it worked.

 

thast what im afraid of... bad customer service. they didnt do anything then my xbox controller's right stick started panning without me touching it. then again i got yelled at by a sony person when i simply and calmly asked her for someone who knew more about the playstation and its software compatibilty issues (when i thought my slim wasnt broken and it was xeno saga messed up) she actually said "exCUUUUSE me??? i take that as an INSULT sir, i know as much about this system than anyone in this company"... yea, it was at that point where i asked her if she then knew as much as the people who designed the system.. she shut up and put her manager on

[xenomorpher]

I got one Wednesday, and the first time I booted it I got the 3 lights. I called M$ and they made me go through troubleshooting and eventually they came to the conclusion that my HDD was bad. (system booted w/o the HDD inserted).M$ said that they would send me a new one but I would have to pay shipping both ways. I asked them why I had to pay shipping on something that was their fault, and they continued to reply with "company policy, sorry"

 

The next day (Thursday) I called Dell who I ordered it from, and they took full responsibility and sent me a new console the next day (Friday). free shipping, and a prepaid sticker to send the troubled one back. Although the first time I booted it I got the 3 red lights again, but after that I shut it off and took out the HDD and reinserted it and it worked.

 

thast what im afraid of... bad customer service. they didnt do anything then my xbox controller's right stick started panning without me touching it. then again i got yelled at by a sony person when i simply and calmly asked her for someone who knew more about the playstation and its software compatibilty issues (when i thought my slim wasnt broken and it was xeno saga messed up) she actually said "exCUUUUSE me??? i take that as an INSULT sir, i know as much about this system than anyone in this company"... yea, it was at that point where i asked her if she then knew as much as the people who designed the system.. she shut up and put her manager on

 

Too bad you didn't have a telephone recorder. A lot of people including myself would have loved to hear her!

[AtariJr]

I got one Wednesday, and the first time I booted it I got the 3 lights. I called M$ and they made me go through troubleshooting and eventually they came to the conclusion that my HDD was bad. (system booted w/o the HDD inserted).M$ said that they would send me a new one but I would have to pay shipping both ways. I asked them why I had to pay shipping on something that was their fault, and they continued to reply with "company policy, sorry"

 

The next day (Thursday) I called Dell who I ordered it from, and they took full responsibility and sent me a new console the next day (Friday). free shipping, and a prepaid sticker to send the troubled one back. Although the first time I booted it I got the 3 red lights again, but after that I shut it off and took out the HDD and reinserted it and it worked.

 

thast what im afraid of... bad customer service. they didnt do anything then my xbox controller's right stick started panning without me touching it. then again i got yelled at by a sony person when i simply and calmly asked her for someone who knew more about the playstation and its software compatibilty issues (when i thought my slim wasnt broken and it was xeno saga messed up) she actually said "exCUUUUSE me??? i take that as an INSULT sir, i know as much about this system than anyone in this company"... yea, it was at that point where i asked her if she then knew as much as the people who designed the system.. she shut up and put her manager on

 

Too bad you didn't have a telephone recorder. A lot of people including myself would have loved to hear her!

 

do they make those things? .. if they do damn i really need to get one. i have the worst luck with customer service agents. i at least got her name and reported her to her boss when i talked to her, so in my own little way im glad i helped karma come back around to bite her on the ass

Edited April 3, 2007 by AtariJr

[Mendon]

There have been lots of stories about the 360 ruining disks. I've never encountered the problem myself and have thought that the "rings" people get on their disks are probably due to the 360 being moved while the disk is inside.

 

But then I came across a story on one of the magazine web sites about MS, for a limited time, replacing any damaged "Microsoft Studio" game disks that you may have. I followed the link in the story and sure enough, right on the official MS website are the rules and form for replacing your disks:

 

Link to info on MS Website

 

Read into it what you will, but it sure seems to me like MS is saying (without admitting it) that the 360 does indeed damage disks. I can think of no other reason why this program was instituted. I mean, were the company exec's sitting around one day and someone said "Hey, ya know.... why don't we replace any 1st party disks that our customers may have accidently scratched?"

 

I've said it before and I'll say it again... the 360 is the MOST fragile and unreliable gaming system I've ever owned.

 

 

 

Mendon

Edited April 4, 2007 by Mendon

[darklord1977]

my friend got his for christmas, and then January 15th he had to send it to M$ due to the ring of death.

i had mine since launch day 2005 and i just shipped mine to microsoft today for repairs..so i got a lot of gameplay out of mine . so im keeping my fingers crossed ah well, at least i have my ps3 ..

[AtariJr]

thast what im worried about... why cant they just sell the ps3 hardware with the 360 games to play on it lol. the ps3 system looks newer, feels newer, and is more reliable... but theres nothing to play on it that i care about.. and all the franchises that i like, ace combat, sw battlefront.. are all going to MS. im seriously stuck here. if they were the same price it would be even harder to decide..

[tantone56]

This is complete bullshit. How can a company get away with selling so many defective systems? I was on the fence about what system to get for awhile, but after hearing these horror stories I am starting to lean towards a PS3.

[moycon]

This is complete bullshit. How can a company get away with selling so many defective systems? I was on the fence about what system to get for awhile, but after hearing these horror stories I am starting to lean towards a PS3.

 

Actually there have been reports of PS3 and Wii's breaking down as well!! Granted not near as often as the launch 360, but you never know when the horror will strike. If I were you I'd probably stick with a cart based system (Besides the original front load NESs) maybe Colecovision or something or if your set on a modern system consider picking up an extended warrantee, something that I'd highly recommend for any electronic you plan on investing more than $500 in regardless who makes it.

[liveinabin]

I'm really keen to get a 360 (mainly for the XBLA stuff) but of the 7 people I know who have one, only one of them hasn't had it die on them. That's totally unacceptable. If they get a redesigned model out soonish (with 45 nanometer chipset) then I might buy, otherwise I just can't.

[tantone56]

If I were you I'd probably stick with a cart based system (Besides the original front load NESs) maybe Colecovision or something.

 

I own an Atari 2600, Vectrex, Colecovision, NES, Genesis, Super Nes, Playstation, N64, Dreamcast, PS2, Xbox, and a Wii. with all of these sysytems I always finD myself going back to my original Atari 2600 for fun. That being said, I think I should enter the market for at least on more to fill the little void in my heart from not having a true next gen system.

[dalton4life]

thast what im worried about... why cant they just sell the ps3 hardware with the 360 games to play on it lol. the ps3 system looks newer, feels newer, and is more reliable... but theres nothing to play on it that i care about.. and all the franchises that i like, ace combat, sw battlefront.. are all going to MS. im seriously stuck here. if they were the same price it would be even harder to decide..

 

I have a 360 that's over a year old and it's working great. The newer made 360s work as fine as anything else on the market. I will say PS3 does look a little more high end, but as a pure gaming machine I've never been happier with anything than I have been with my 360.

[+Random Terrain]

The newer made 360s work as fine as anything else on the market.

That makes me feel a bit better about buying one near the end of the year. I can't wait to play some of those Xbox 360 games, even if it's just demos.

[moycon]

I'm really keen to get a 360 (mainly for the XBLA stuff) but of the 7 people I know who have one, only one of them hasn't had it die on them. That's totally unacceptable. If they get a redesigned model out soonish (with 45 nanometer chipset) then I might buy, otherwise I just can't.

 

Were they all early adopters? The earlier your purchase, the better chance you have of it crapping out I think, It does seem like most folks that bought a 360 in the first half year, had to return it in a few months...(or even weeks). If you look at the folks that held off a bit, the failure rate is much much lower you will find, I personally would still get the extended warrantee. Its not that much and it'll give you peace of mind.

 

Add me to the list of folks that had to get their original 360s replaced. I had mine 2 weeks and sent it back due to freezing on Perfect Dark Zero. That was really the only game I had issues with, but my thought was if I just spent $700+ on a new systems (inc games and accessories) every damn game better work perfectly!! Anyways, The whole thing went off without a hitch (Folks that say MS has the worst customer service must have a different support number than me) and I got sent a new system in about 2 weeks and in the year plus since, haven't had an issue. *Knock on wood*

Edited June 18, 2007 by moycon

[FastRobPlus]

thast what im afraid of... bad customer service. they didnt do anything then my xbox controller's right stick started panning without me touching it. then again i got yelled at by a sony person when i simply and calmly asked her for someone who knew more about the playstation and its software compatibilty issues (when i thought my slim wasnt broken and it was xeno saga messed up) she actually said "exCUUUUSE me??? i take that as an INSULT sir, i know as much about this system than anyone in this company"... yea, it was at that point where i asked her if she then knew as much as the people who designed the system.. she shut up and put her manager on

 

The Sony rep yelled at you because your Xbox controller was sticking???

Edited June 18, 2007 by FastRobPlus

[tantone56]

thast what im afraid of... bad customer service. they didnt do anything then my xbox controller's right stick started panning without me touching it. then again i got yelled at by a sony person when i simply and calmly asked her for someone who knew more about the playstation and its software compatibilty issues (when i thought my slim wasnt broken and it was xeno saga messed up) she actually said "exCUUUUSE me??? i take that as an INSULT sir, i know as much about this system than anyone in this company"... yea, it was at that point where i asked her if she then knew as much as the people who designed the system.. she shut up and put her manager on

 

The Sony rep yelled at you because your Xbox controller was sticking???

 

That's hilarious

[+Cobra Kai]

I actually called MS customer support recently to complain about having to talk to people who cannot speak proper English (Indians). The guy just kind of giggled about it.