Terrible Support Hassle from Microsoft Customer Support Center!

[fdurso224]

Hi Guys:

 

Boy-oh-Boy, do I have a story to tell you fellas. On October 20, 2007, my Halo 3 Game Disc was terribly damage by my Xbox 360 Console! The damage was so severe, that I called up Microsoft Customer Support regarding this issue in which not only my Halo 3 disc damage, but my Xbox 360 console was malfunctioning as well. After 30 minutes on the phone, I received my reference #'s for my 360, & my Halo 3 game. However, there was a little problem. The 360 system was all expanse paid by Xbox Customer Support in which they'll provide me with all the materials needed & free UPS S&H coming & going. The Halo 3 game (on the other hand) was not! I had to ship the game with all included with the game (as instructed by Microsoft) and I had to pay for USPS First-Class Mail, DC, & Insurance. Anyway, fast-forward to Oct 31, I had my Xbox 360 Console shipped by UPS, & my Halo 3 disc shipped USPS the same day. All is well (although it seemed!!)

 

2 weeks later, my Xbox 360 console came back. It was a refurbished model, but that's fine with me & its working fine since. However, I said to myself "Where in Sam's Hill is my Halo 3 Game?" I called Microsoft regarding this issue & gave them my reference #. However, they wanted to check out the Delivery Confirmation # to see if it was successfully delivered to the Microsoft Repair Center. With all the dumb luck, I accentually misplaced my tracking number! Because of that, Microsoft couldn't help me with my issue! Bullshit!!!

 

Okay, while this was going on I found out (the hard way) that my Removable Hard Drive was malfunctioning now! I called up Microsoft about my HD, & were able to provide me with another reference # & where to ship it. It was like the Halo 3 all over again in which I had to pay for everything from my on wallet once more. Anyway, 2 1/2 weeks later, my Hard Drive was replaced & working fine since.

 

But what about my Halo 3 game?

 

Okay, now fast forward to December 30, 2007. After 1 1/2 months, I successfully found my Delivery Confirmation Tracking #, & contacted Microsoft Pronto!! They were able to checkout the status & found out it was Delivered to the address I was given to them on November 5, 2007. I was discussing with a superviser about the issue & the next step was to fax the needed information to Microsoft. 1. Was the DC Tracking #, 2. The Insurance Receipt, 3. Proof of delivery from USPS.com, in which I did fax to them!! (8-9 times).

 

Okay, I was able to give them everything they needed, so finally I was going to be compensated for my game. Please allow Now get a load of this!!!......... On January 05, 2008, I got a box from Microsoft Repair Center. I said "Oh Wow!, my Halo 3 game arrived at last". Nope...... It was a Original Xbox controller that bared the same reference # for my Halo 3 game. "WHAT KIND OF A PRACTICAL JOKE IS THIS!!" I said, & the next thing I thing was called Microsoft again, & I was yelling & screaming at them.

 

Now its January 8, 2008 & I still have nothing!! Microsoft keeps saying that " Were looking into it" but that's not good enough!! The weeks that went by & time was wasted was Astonishing!!

 

Once I purchased a Xbox 360, I went through 4 Xbox 360, 2 Removeable HD, Countless errors on Microsoft, & to much energy wasted.

 

I'M SOOOOOO OUTRAGED BECAUSE OF THIS & MICROSOFT'S SERVICE WAS TOTALLY RIDICULOUS & UNJUST!! I WANT MY HALO 3 GAME BACK DAMMIT!!

 

Anthony....

Edited January 9, 2008 by fdurso224

[Lord Helmet]

Interesting. I've never had a problem with MS support. The couple of times I've needed them they've been on top of everything.

[moycon]

Yeah it's weird. I've called them about a half dozen times and never had an issue. I guess it depends on who you get.

[+remowilliams]

Same here, despite my general loathing for MS they are one of the few companies I haven't had a problem with.

[fdurso224]

I got a few workers that were from India (I believe). The problem is still with my Halo 3 game. Xbox Customer Support is going to call me back regarding this issue. But, how in the world can you get mix up with a reference # for a Halo 3 game with a original Xbox Black Controller? Just incompetence on there part. I've talked to countless Customer Support Representatives & 5 Supervisors. I don't like to criticise people, but what ignoramuses there at Microsoft!

 

Anthony....

[SINGLE TOOTH]

Having to talk to them that much in the first place shows alot about them.......

 

POS HARDWARE!

[jetset]

I know exactly what you're talking about fudrso.

My (original) xbox suffered first from the infamous Thompson dvd drive defect. Thousands upon thousands of xbox owners had this problem yet when I called "support", they pretended to not have ever heard of it, and that the countless postings on msg boards, all the websites dedicated specificially to the problem, hell even the news report that was done on a local tv station (in L.A. IIRC) were just Sony fanboys making it up.

Their poor support is pretty famous, you apparently have to have incredible luck finding a rep who gives a shit. I still have an xbox, and I love it now that I'm on my 3rd system after the first 2 died. I'll never buy a 360. WAY too many problems, and I learned the hard was just how terrible MS treats their customers. I don't care how good the games are when I have to be without the system for weeks at a time and deal with shitty phone reps. Just not worth it.

Edited January 9, 2008 by jetset

[Mendon]

For myself, I've dealt with MS 6 times since purchasing my 360: three times to replace the system and three times to move my Marketplace purchases to the new console they sent me so that I could play my Arcade games & DLC's without being connected to Live. The Score:

 

Professionally and Excellently Handled: 4 times

Pain in the Ass and a Hassle: 2 times

 

As others have said, it depends on which CSR you get and whether or not that CSR follows all the procedures correctly in order to enter and document your information into the system. If one CSR doesn't do their job properly, you are in a world of hurt in trying to sort out the mess with any other CSR you have to deal with in future calls regarding the problem.

 

As far as the other companies are concerned, Sony is no better than MS in having good customer service. But Nintendo is a different story: they take customer service waaaaaaay above and beyond excellent.

 

 

Mendon

[fdurso224]

Hi Guys:

 

I just can't believe the service I'm getting from Microsoft. I mean, there nice and all, but I believe there just absent-minded!

 

Anthony....

[GrizzLee]

As far as the other companies are concerned, Sony is no better than MS in having good customer service. But Nintendo is a different story: they take customer service waaaaaaay above and beyond excellent.

 

 

Mendon

 

I agree. If you are ever in the Seattle area, make a point to go to the Nintendo service center in Redmond. As a classic gamer, you'll love it. They have mini-museum. They always give my son posters and little trinkets and other freebies (I always ask for myself as wel Hard to believe their competitor (MS) is headquartered directly acrosss the road and offers nothing of the sort. The industry could learn alot form the Nintendo model. In fact, other industries could take lessons from Nintendo. IMHO they really know and understand AND cater to their customer base.

 

BTW: I am on my 3rd XBOX 360. I had a couple of issues with them and there inconsistent policies early on in service and repair of my systems. I must say that I really enjoyed talking to ESL folks on the phone after a 10+ minute wait everytime. Being talked into buying an extended warranty... etc... After all that and we still play the XBOX more than the Wii (The Wii being newer and all). That must say something about MS as well.... or maybe me. I dunno.

 

-Lee

[fdurso224]

Hi Lee:

 

Yeah, same here. Despite what's happening with me, Microsoft, & my issues, I still play the Xbox 360 more then PS3 & Wii. Few minutes ago, I was playing Assassins Creed for the whole day! That still gives you an idea that the 360 is really a hardcore gaming console after all...

 

Anthony....