Thank you Microsoft!

[jeremysart]

My 360 very recently gave me the RROD. I did not expect my console back before Christmas at all, but low and behold, Christmas Eve, I get a package at the door. Not only did I get it back in time for Christmas, but they also decided to give me a brand spanking new console! mfd: 12/16/09!

 

Cool beans.

[moycon]

Good deal!!! Twas a Christmas miracle!!!!

[MagitekAngel]

XBox 360 may be the most unreliable and mechanically flawed console to come around in a long time, but as a result, there has never been a more robust and accommodating customer service system in place. It's always nice when a company gives you your money's worth.

[Mord]

XBox 360 may be the most unreliable and mechanically flawed console to come around in a long time, but as a result, there has never been a more robust and accommodating customer service system in place. It's always nice when a company gives you your money's worth.

 

In other words, Microsoft's wallets are deep enough to save just about any otherwise terminal product. If it was just about any other company handling the 360, they would have gone under in the first year after it's release. Still, at least that means they're able to work on the problem by tossing a few billion on the return policies. The later versions of the console appear to have some things put in place to help reduce or avoid the red ring issue from what I've seen on the internet.

[Video]

Awesome that it worked for you dude!

 

XBox 360 may be the most unreliable and mechanically flawed console to come around in a long time, but as a result, there has never been a more robust and accommodating customer service system in place. It's always nice when a company gives you your money's worth.

 

In other words, Microsoft's wallets are deep enough to save just about any otherwise terminal product. If it was just about any other company handling the 360, they would have gone under in the first year after it's release. Still, at least that means they're able to work on the problem by tossing a few billion on the return policies. The later versions of the console appear to have some things put in place to help reduce or avoid the red ring issue from what I've seen on the internet.

 

Heck yeah, if it was anyone else, we'd have one fewer consoles this generation currently. Hopefully, this will stay the exception and not become the norm.

[Hyper_Eye]

I believe that MS will be putting a whole lot of R&D into producing a stable and reliable console for the next generation. This should be a big focus for them. While the original Xbox had the Thompson drive the rest of the unit was solid (with the exception of some power supplies.) My V1.0 Xbox is still kicking with a new Samsung drive to replace the old Thompson. So I know that MS can produce a reliable console. Hopefully the next console will run cool and have a reliable drive. I would think they have learned both those lessons. Spending $1 billion(!) on their replacement program should be enough to kick their butts into gear when it comes to reliability in their next console.

[xg4bx]

XBox 360 may be the most unreliable and mechanically flawed console to come around in a long time, but as a result, there has never been a more robust and accommodating customer service system in place. It's always nice when a company gives you your money's worth.

 

not to be a nudge, but wouldn't getting your money's worth be not having something continually break on you? if my tv broke every 6 months i wouldn't be eager to continually support the company, no matter how liberal their warranty was.

 

as for decreased instances of rrod as mentioned by a poster, rumor has it ms made the system physically unable to display that error and replaced it with the more general "e-74".

[Seob]

I believe that MS will be putting a whole lot of R&D into producing a stable and reliable console for the next generation. This should be a big focus for them. While the original Xbox had the Thompson drive the rest of the unit was solid (with the exception of some power supplies.) My V1.0 Xbox is still kicking with a new Samsung drive to replace the old Thompson. So I know that MS can produce a reliable console. Hopefully the next console will run cool and have a reliable drive. I would think they have learned both those lessons. Spending $1 billion(!) on their replacement program should be enough to kick their butts into gear when it comes to reliability in their next console.

Microsoft rushed the 360 out, to get a lead over sony's ps3. Thus putting a product on the market that has had to little quality control. But in the end MS is making money because of that move. Having a very larger installment when the ps3 came out. Combined with the "high price" of the ps3 (the 3DO, wasn't cheap also, not to speak of the NeoGeo), they got a nice early lead in this billion dollar industry. If i recall correct i think i once read that MS didn't expect to make any profit out of the first 2 consoles anyway. They just wanted to get their brand promoted in the gaming industry, making money once the brand had been established.

But MS now really has to put more effort into the reliability of the consoles, otherwise people will turn away from the product, no matter how good the service is. One buys a console to play, not to return it on a regular base to get it fixed.

[MagitekAngel]

Certainly I'd prefer a product that doesn't break to begin with. But at least Microsoft has owned up to their errors and taken back the RROD'd consoles willingly.

 

Better luck next time, Bill.

[DaytonaUSA]

Certainly I'd prefer a product that doesn't break to begin with. But at least Microsoft has owned up to their errors and taken back the RROD'd consoles willingly.

 

Better luck next time, Bill.

 

One thing that I liked about the Wii (about the only thing...). Not only did it have the BEST costumer service, period. It also had an extremely reliable system with it. I used to love Nintendo to death, and their service has always been the same, no matter what the system. While Xbox's might be nice now, it shouldn't have taken a bad system to change that (customer service in the original xbox days was horrid).