EA customer support...lacking

[StanJr]

Don't expect any useful help from EA if you have a problem with one of their games.

 

We were having trouble getting one of the exercises to register properly with the new EA NFL Training Camp program, so we sent EA's "support" line an email, very specifically detailing the problem we were having, the game we were using, and all other information. It was a pretty good sized paragraph and should have been easy to diagnose and treat on their end.

 

What do we get back today? Form letter about cleaning the disc and checking for scratches "if you game is not playing properly." Now mind you our problem had nothing to do with the disc not being read, it had everything to do with the game not registering a motion we were making. So not only was their response useless, but it was completely inappropriate for the situation. Nevermind the insult of the response being a canned one that probably shot out of a computer program somewhere.

 

With some more effort, we figured the problem out on our own today, so THANKS EA, YOU ARE VERY HELPFUL, douchebags.

 

:x:x:x:x

[cimerians]

Don't expect any useful help from EA if you have a problem with one of their games.

 

We were having trouble getting one of the exercises to register properly with the new EA NFL Training Camp program, so we sent EA's "support" line an email, very specifically detailing the problem we were having, the game we were using, and all other information. It was a pretty good sized paragraph and should have been easy to diagnose and treat on their end.

 

What do we get back today? Form letter about cleaning the disc and checking for scratches "if you game is not playing properly." Now mind you our problem had nothing to do with the disc not being read, it had everything to do with the game not registering a motion we were making. So not only was their response useless, but it was completely inappropriate for the situation. Nevermind the insult of the response being a canned one that probably shot out of a computer program somewhere.

 

With some more effort, we figured the problem out on our own today, so THANKS EA, YOU ARE VERY HELPFUL, douchebags.

 

:x:x:x:x

 

 

I found that large game publishers just like large corporations don't give a flying [email protected]

 

Smaller devs or publishers tend to listen very closely, especially on message boards. I really have been into indie gaming lately and looking into smaller or more renowned game publishers\devs like Hello Studios, Capibara Games etc.

[madmax2069]

Yeah i tried to get a issue solved with a few of EAs games for the PSP. all the issues reported was server side issues.

 

the issue for fight night for PSP was a few months before the server was pulled ( i guess it was planned and stopped maintaining the server).

 

one was for carbon, people glitching the lobby and game rooms. They gave me the run around.

 

one was for prostreet (EA messenger never worked in this game even when it was first released). when i reported it they just gave me the run around.

 

Issue solved by pulling the plug.

 

i had a few issues with POGO and they did the same thing.

 

even after explaining the issues in detail they still made it seem like i didn't know what i was talking about and made me try things that had no relationship with what was going on. if you ask me they all read from a script and do not know much of anything on what and how to solve the issue.

Edited November 28, 2010 by madmax2069

[OldAtarian]

Did you talk to a "Brandon" or "Chad" from India? That's what usually happens to me. There's usually some foreigner who can barely understand English with an English sounding name handling your live chat or email support requests and typing the responses to your questions from a previously prepared script. If your particular complaint isn't covered by the script, they can't help you. Phone support is even worse. It's gotten to the point now where if I call for support and the person at the other end speaks less than perfect English, I just hang up because I know the call is going nowhere.

 

http://www.youtube.com/watch?v=AmD_8cBqhW0

Edited November 28, 2010 by OldAtarian

[AtariLeaf]

Reason number 972,648 NOT to buy a modern console.

[Mord]

Reason number 972,648 NOT to buy a modern console.

 

I'm curious. What was reason 359,132?

[AtariLeaf]

Reason number 972,648 NOT to buy a modern console.

 

I'm curious. What was reason 359,132?

 

Modern companies are a bunch of doodie heads

[Reaperman]

I started going around with Sony support a few days ago.

I've just submitted my first reply to their 'clean the disc' email and I'm still trying to get them to acknowledge that my concerns are valid.

 

In the latest email I've given them a number of valid options for making me happy again. Perhaps they'll pick an option from my list and try it.

I wouldn't have emailed their customer support in the first place if they weren't about to lose me as a customer.

Edited November 28, 2010 by Reaperman