+Lathe26 Posted September 25, 2014 Share Posted September 25, 2014 I just got my cancellation notice emailed to me by Toys R Us. There is a smattering of posts on other threads about this but figured we could centralize them on this thread. Is Toys R Us cancelling all pre-orders or just some of them? If mine is truly cancelled (I'll wait until Oct 1st), I'll just buy mine in person at a store. Note that Sams Club and Dollar General stores have special editions, unlike Toys R Us which has the main edition of the Intellivision Flashback. Anyways, this is what Toys R Us sent me: Dear Valued Customer,Unfortunately, we were unable to fulfill your order for the item listed below within the expected time and have attempted to cancel it in accordance with FTC regulations.If we were successful, you will receive a cancellation notice and you will not be charged for that item and/or will receive a full refund. If you would like to order a similar item, please call customer service at 1-800-869-7787.If the item has processed, you will receive a ship confirmation and receive the item later than expected. If you receive the item and do not wish to keep it, simply call customer service at 1-800-869-7787 and we will provide you a return label at our expense. You can also keep the item if you still want it. If you have any questions about returning the product, or if there is anything else we can assist you with, please call customer service at 1-800-869-7787.Order Number: XXXXXXXItem: XXXXXXXX Description: Intellivision Flashback Classic Game ConsoleQuantity/Price: 1 @ $39.99Please note, your credit card will not be charged for the item until it has shipped.We sincerely apologize for any inconvenience this may have caused. We value your business and look forward to you shopping with us in the future.Sincerely,The Guest Service TeamToysrus.com and Babiesrus.com Quote Link to comment Share on other sites More sharing options...
+intvsteve Posted September 25, 2014 Share Posted September 25, 2014 Same as what I received, but had ordered two. Quote Link to comment Share on other sites More sharing options...
mr_intv Posted September 25, 2014 Share Posted September 25, 2014 Hmm mine is similar but it states that my order is "delayed" not cancelled yet. If they are unable to ship on October 2 then my order will be cancelled. Quote Link to comment Share on other sites More sharing options...
+SoulBuster Posted September 25, 2014 Share Posted September 25, 2014 It says "in accordance with FTC regulations" [Federal Trade Commission]. Apparently there is a time limit on preorders and they have to notify you of cancellations. It also says that it may still ship. What a cluster-f__k. Now those of you that preordered have no idea if you have one coming or not. Quote Link to comment Share on other sites More sharing options...
TrekMD Posted September 25, 2014 Share Posted September 25, 2014 I got a confirmation email earlier today. Edit: I just checked and it was shipped, so I guess I got lucky. Quote Link to comment Share on other sites More sharing options...
+save2600 Posted September 25, 2014 Share Posted September 25, 2014 Wouldn't it be funny to learn that people are receiving cancellation notices because TRU cannot fulfill orders due to the fact their distribution chain accidentally sent them out to stores, which then resulted in some accidental early sales? Clusterfook indeed! Quote Link to comment Share on other sites More sharing options...
mr_intv Posted September 25, 2014 Share Posted September 25, 2014 The plot thickens.....as of 1:40 mountain the web site has it in stock and available for purchase. This is the first time in weeks it has shown up in the website. Quote Link to comment Share on other sites More sharing options...
Greg2600 Posted September 25, 2014 Share Posted September 25, 2014 I believe you must ship within 30 days of the original "shipping date." Quote Link to comment Share on other sites More sharing options...
mr_intv Posted September 25, 2014 Share Posted September 25, 2014 Here is the email I received, Dear Valued Customer, Thank you for placing your recent order with us. We wanted to inform you that there is a delay in fulfilling the item listed below in your order. Please accept our apologies for this delay. At this time we do not have a ship date for the item. Please note, your credit card will not be charged for the item until the order is shipped. Order Number: xxxxxxxxxxx Delayed Item: xxxxxxxxxxx Description: Intellivision Flashback Classic Game Console Quantity/Price: 1 @ $39.99 Delayed Item: xxxxxxxxxxx Description: ColecoVision ® Flashback Classic Console Quantity/Price: 1 @ $39.99 30-Day Policy If the item(s) is not shipped by 10/02/2014 the item will be automatically cancelled and your credit card will not be charged, and/or your money will be refunded. We sincerely apologize for any inconvenience caused by this delay. Sincerely, The Guest Service Team Toysrus.com and Babiesrus.com Quote Link to comment Share on other sites More sharing options...
20ohm20 Posted September 25, 2014 Share Posted September 25, 2014 I got a confirmation e-mail either yesterday or this morning saying that my order for both a Intellivision and Colecovision Flashback has shipped. Quote Link to comment Share on other sites More sharing options...
+intvsteve Posted September 25, 2014 Share Posted September 25, 2014 What's interesting in my case is that the status of my order is "items in stock". And what is this weirdness of "we'll try cancelling your order". What? You mean... "Yeah, we'll try to cancel it. But maybe we can't. Because, you know. Stuff." It's an order from their website, but they don't know if / whether they can successfully cancel it? I just don't get it. 1 Quote Link to comment Share on other sites More sharing options...
+Gunoz Posted September 25, 2014 Share Posted September 25, 2014 The plot thickens.....as of 1:40 mountain the web site has it in stock and available for purchase. This is the first time in weeks it has shown up in the website. The joke is in NY I can now order it from the website and pick it up in store at the correct price, but if I just walk into a store to buy it the price is $45.99. Quote Link to comment Share on other sites More sharing options...
TrekMD Posted September 25, 2014 Share Posted September 25, 2014 The joke is in NY I can now order it from the website and pick it up in store at the correct price, but if I just walk into a store to buy it the price is $45.99. It's the same in Miami. I went to a Toys'R'Us Express this past weekend and they had both the ColecoVision and Intellivision Flashbacks for $43.99! I was happy to wait for my preordered units to arrive. Quote Link to comment Share on other sites More sharing options...
wolfy62 Posted September 26, 2014 Share Posted September 26, 2014 This is the kind of stuff that makes collecting, playing and the attempt for it so much fun and very entertaining! 3 Quote Link to comment Share on other sites More sharing options...
+intvsteve Posted September 26, 2014 Share Posted September 26, 2014 This is the kind of stuff that makes collecting, playing and the attempt for it so much fun and very entertaining! I actually, fer reelz, LOLed. Quote Link to comment Share on other sites More sharing options...
iesposta Posted September 26, 2014 Share Posted September 26, 2014 And weeks ago when I called to cancel my pre-order due to the incompatibility of the game pads with Intellivision II, I was told web orders can't be cancelled, and had to argue it couldn't have been in process because it was a pre-order! Wow. Quote Link to comment Share on other sites More sharing options...
+Lathe26 Posted September 26, 2014 Author Share Posted September 26, 2014 Good news! I just got an email today from Toys R Us with a UPS tracking number. Yay! Quote Link to comment Share on other sites More sharing options...
+intvsteve Posted September 26, 2014 Share Posted September 26, 2014 Good news! I just got an email today from Toys R Us with a UPS tracking number. Yay! HA HA HA! So, they said they were going to try to cancel, but yeah, whatevs. Maybe not. Here ya go! Talk about stringing you along! Quote Link to comment Share on other sites More sharing options...
+JasonlikesINTV Posted September 26, 2014 Share Posted September 26, 2014 Then this happened... eBay Auction -- Item Number: 361063519755 Quote Link to comment Share on other sites More sharing options...
Hyperboy Posted September 26, 2014 Share Posted September 26, 2014 Then this happened... eBay Auction -- Item Number: 361063519755 What the Fuck?? Quote Link to comment Share on other sites More sharing options...
mr_intv Posted September 26, 2014 Share Posted September 26, 2014 Mine shipped as well. I'm quite relieved . Quote Link to comment Share on other sites More sharing options...
+intvsteve Posted September 26, 2014 Share Posted September 26, 2014 I, too, got a new email w/ tracking number. Yeesh.. you'd think they'd get their act together. Funny -- it's shipping from OH and there are a few ginormous TRUs in the area. You'd think somewhere in TX they'd have a warehouse. Quote Link to comment Share on other sites More sharing options...
jaybird3rd Posted September 26, 2014 Share Posted September 26, 2014 I also got one of those confusing "maybe we will, maybe we won't" cancellation notices, but earlier today, I got a notification that it shipped. I think somebody at Toys 'R Us just fell asleep at the switch. Quote Link to comment Share on other sites More sharing options...
n5x Posted September 26, 2014 Share Posted September 26, 2014 Got an email mine shipped UPS Quote Link to comment Share on other sites More sharing options...
mdoerty Posted September 26, 2014 Share Posted September 26, 2014 I am waiting for Dollar General to stock their versions, personally. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.