mdoerty Posted February 1, 2020 Share Posted February 1, 2020 8 minutes ago, Emanuele said: Game delivered. Now time to play.? Mine did not go out until Thursday because there was a question about my address. The tracking shows it has already left France. So I would hope to see it by midweek. Quote Link to comment Share on other sites More sharing options...
mdoerty Posted February 2, 2020 Share Posted February 2, 2020 Speaking of tracking, does anyone have any good suggestions on what to use? (I am using 17Track but I wasn’t sure if there was a better resource). Quote Link to comment Share on other sites More sharing options...
+stupus Posted February 2, 2020 Share Posted February 2, 2020 I just use usps.com Mine got to the port in newyork at 10 last night Quote Link to comment Share on other sites More sharing options...
+Dutch Colecovision Fan Posted February 2, 2020 Share Posted February 2, 2020 Received mine yesterday, thanks! Maybe you can use parcelsapp.com 1 Quote Link to comment Share on other sites More sharing options...
+Lathe26 Posted February 2, 2020 Share Posted February 2, 2020 2 hours ago, mdoerty said: Speaking of tracking, does anyone have any good suggestions on what to use? (I am using 17Track but I wasn’t sure if there was a better resource). I've been using 17Track for a while after trying out a few. While none of these sites are perfect, 17Track generally does a great job internationally and is good in the US. It's ability to auto-translate is quite useful. For example, 17Track already shows several status updates for 2 different packages coming from France. Both are progressing nicely through the French mailing system. However, USPS does not show the same info as 17Track. USPS lists both packages as "Label Created, not yet in system" and will likely not show much until the packages get into the US. Generally, USPS does a good job one the packages are in the US. However, on 2 occasions I've had international packages get delivered to door and USPS still has no status listed for them online. Quote Link to comment Share on other sites More sharing options...
tanuki Posted February 3, 2020 Author Share Posted February 3, 2020 Hello everybody. 15 hours ago, Dutch Colecovision Fan said: Received mine yesterday, thanks! Great ! To track your parcel, you can use this link : https://www.laposte.fr/outils/track-a-parcel You can choose to show it in english but "la poste" is not very intelligent as she only translate a few informations. But all you need is to check the five points on the top, we show you the translation : 1=your parcel is in preparation (la poste can have it but it's not registered yet) 2=your parcel is in your country 3=your parcel is in your town 4=your parcel is in transit to your home 5=your parcel is in your hands ? The information below, shon in "see all steps" are interesting but not very important. Quote Link to comment Share on other sites More sharing options...
Sinjinhawke Posted February 3, 2020 Share Posted February 3, 2020 On 1/31/2020 at 3:24 PM, tanuki said: can you contact us through MP with your name or order number please ? I’ve sent private messages and emails to the cotegamers@cotegamers.com email address with my order number. Sorry what does contact you through MP mean? I have a (non guest) account on the site and can see it shows shipped but tracking number is blank. I’ve sent copies of my payment record for tracking via email as well. I assume it has been shipped without tracking so what happens with the extra money I sent specifically for tracking. thanks 1 Quote Link to comment Share on other sites More sharing options...
mdoerty Posted February 3, 2020 Share Posted February 3, 2020 6 hours ago, tanuki said: Hello everybody. Great ! To track your parcel, you can use this link : https://www.laposte.fr/outils/track-a-parcel You can choose to show it in english but "la poste" is not very intelligent as she only translate a few informations. But all you need is to check the five points on the top, we show you the translation : 1=your parcel is in preparation (la poste can have it but it's not registered yet) 2=your parcel is in your country 3=your parcel is in your town 4=your parcel is in transit to your home 5=your parcel is in your hands ? The information below, shon in "see all steps" are interesting but not very important. Mine shows "Your parcel is transiting through our network to be delivered to you as quickly as possible" on both LaPoste and 17Track. From the information on 17Track, it sounds like this means it is awaiting customs clearance. That makes sense as the latest message was posted Friday (31 Jan from LaPoste) or early Saturday (1 Feb from 17Track), depending on the time used by the tracking service. Hopefully it will move today. 1 Quote Link to comment Share on other sites More sharing options...
poconojo Posted February 3, 2020 Share Posted February 3, 2020 My order says awaiting for Braintree validation? Quote Link to comment Share on other sites More sharing options...
tanuki Posted February 3, 2020 Author Share Posted February 3, 2020 2 hours ago, Sinjinhawke said: I’ve sent private messages and emails to the cotegamers@cotegamers.com email address with my order number. Sorry what does contact you through MP mean? I have a (non guest) account on the site and can see it shows shipped but tracking number is blank. I’ve sent copies of my payment record for tracking via email as well. I assume it has been shipped without tracking so what happens with the extra money I sent specifically for tracking. thanks Sorry for the delay Sinjinhawke, we were on week end and we are also working on a magazine. But I'll check your private message (MP ;) ) now ! 1 Quote Link to comment Share on other sites More sharing options...
tanuki Posted February 3, 2020 Author Share Posted February 3, 2020 1 hour ago, poconojo said: My order says awaiting for Braintree validation? Don't worry ! Your payment is ok. Braintree is a module from paypal, but it doesn't change automatically the status of your payment. Regarding your copy, we are now making a few new copies of our lithophanes as we were not satisfied by the remaining stock, we then have to make you wait a week before we can send your order. I hope you'll understand it's to guarantee the quality 1 Quote Link to comment Share on other sites More sharing options...
poconojo Posted February 3, 2020 Share Posted February 3, 2020 5 minutes ago, tanuki said: Don't worry ! Your payment is ok. Braintree is a module from paypal, but it doesn't change automatically the status of your payment. Regarding your copy, we are now making a few new copies of our lithophanes as we were not satisfied by the remaining stock, we then have to make you wait a week before we can send your order. I hope you'll understand it's to guarantee the quality No problem. I just wanted to make sure the transaction was good. Thanks for responding. Quote Link to comment Share on other sites More sharing options...
Sinjinhawke Posted February 3, 2020 Share Posted February 3, 2020 So it looks like there was a problem with my tracking and as expected my copy was shipped without tracking. Cotegamers has refunded me for the tracking. While it’s unfortunate I can’t track the shipment I have faith it will arrive safely and hold no ill will towards Cotegamers. I do worry for Maria out there all alone. 1 1 Quote Link to comment Share on other sites More sharing options...
tanuki Posted February 3, 2020 Author Share Posted February 3, 2020 Again, we are sorry for this problem. In fact it seems some paypal transactions didn't reach us. As we took references directly through notifications from paypal to establish the list of people who wanted tracking, we didn't have a perfect list... If anybody have a similar problem, we'll reimburse the transaction and offer a coupon with 10% off, available on a futur order 2 Quote Link to comment Share on other sites More sharing options...
Emanuele Posted February 3, 2020 Share Posted February 3, 2020 On 1/31/2020 at 7:24 PM, tanuki said: We've done our best to produce something you'll be proud of. Please tell us if you like our packaging and the game once received Game received. I like the packaging and the contents included. The attention on product quality is visible. I just started to play, Maria's trip will not be easy.? Will follow up once I get more into the game. My curiosity: did you consider a save function or it was non feasible due to ROM constraints? 1 Quote Link to comment Share on other sites More sharing options...
+grips03 Posted February 3, 2020 Share Posted February 3, 2020 Arrived today. Looks awesome. 1 Quote Link to comment Share on other sites More sharing options...
mdoerty Posted February 4, 2020 Share Posted February 4, 2020 9 hours ago, mdoerty said: Mine shows "Your parcel is transiting through our network to be delivered to you as quickly as possible" on both LaPoste and 17Track. From the information on 17Track, it sounds like this means it is awaiting customs clearance. That makes sense as the latest message was posted Friday (31 Jan from LaPoste) or early Saturday (1 Feb from 17Track), depending on the time used by the tracking service. Hopefully it will move today. No new information as of 1620 GMT-5 (4:20 PM EST) - the most recent update time on 17Track. I think I have a love-hate relationship with tracking. I am sure everything will work out and the package will arrive. But patience is a virtue that I do not possess. Tomorrow is another day to track. 8*> Quote Link to comment Share on other sites More sharing options...
tanuki Posted February 4, 2020 Author Share Posted February 4, 2020 Hello Mdoerty, Perhaps your package is stuck in customs. We've filled the needed documents to avoid that, but sometimes customs open the package to check it ^^. On these documents it's indicated "books" (to avoid to pay a lot for shipping). It can disturb customs to see a big box as it's not sure it's a book ^^. But even if that occurs from time to time, buyers always receive their order Quote Link to comment Share on other sites More sharing options...
AtariBuff Posted February 4, 2020 Share Posted February 4, 2020 Arrived in Autriche today - awesome package! Thanks @tanuki Quote Link to comment Share on other sites More sharing options...
Sinjinhawke Posted February 4, 2020 Share Posted February 4, 2020 1 hour ago, AtariBuff said: Arrived in Autriche today - awesome package! Thanks @tanuki I hear that a lot. No hate, someone had to say it. Quote Link to comment Share on other sites More sharing options...
mdoerty Posted February 4, 2020 Share Posted February 4, 2020 5 hours ago, tanuki said: Hello Mdoerty, Perhaps your package is stuck in customs. We've filled the needed documents to avoid that, but sometimes customs open the package to check it ^^. On these documents it's indicated "books" (to avoid to pay a lot for shipping). It can disturb customs to see a big box as it's not sure it's a book ^^. But even if that occurs from time to time, buyers always receive their order I am sure you are right. Hopefully it will move soon. It is just frustrating. The last time I ordered a book from France, it took five weeks to arrive (it was a book at was labeled "Livres." Hopefully it won't take that long. Finally, if it ends up being lost in transit, will you be able to replace it -- I see that the game is sold out. Mike Quote Link to comment Share on other sites More sharing options...
tanuki Posted February 4, 2020 Author Share Posted February 4, 2020 If the package is lost we'll replace it but it's only available for people who have a tracking option 1 1 Quote Link to comment Share on other sites More sharing options...
+Steve Jones Posted February 4, 2020 Share Posted February 4, 2020 Just got mine now, great job on the packaging, the manual especially looks great. One question, the cart itself doesn't have a label. There is something sort of the right size, but I can't tell, is it a sticker? Don't want to wreck it trying to peel off a backing if it's not. 1 Quote Link to comment Share on other sites More sharing options...
tanuki Posted February 4, 2020 Author Share Posted February 4, 2020 Yes, it's the label It's a choice we made to let people paste the label ! We want you to manipulate your "toy", a good way to appropriate the game ^^. 3 Quote Link to comment Share on other sites More sharing options...
+Steve Jones Posted February 4, 2020 Share Posted February 4, 2020 ok thanks! Quote Link to comment Share on other sites More sharing options...
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