A personal statement by tfhh - please read. Thanks.

[+tf_hh]

Hi Community!

 

As many of you have surely noticed, there have been massive problems with the shipping of packages to the USA for about 3 months. But not only shipments from outside are affected, there are also many complaints from US citizens I know that their Christmas parcels - dispatched at the beginning of December – still have not arrived. And we're talking about shipping within the USA here.

 

Shipping from Europe to the USA is also problematic. Several forums in Germany and elsewhere in Europe report on countless shipments that have been on the road for months and where the tracking status has not changed. I currently have 17 packages on their way to the USA, the oldest one has been posted at November 23, 2020. I have informed all recipients of the situation by email.

 

Now an AtariAge user has accused me of unfaithfulness, of fraud and claimed that I had not even sent the goods. He's planning on filing a dispute with PayPal, which can seriously harm me. I'm appalled by that, as I've been serving the community for many years and - as far as I know - no one has any reason to complain. I can understand that one or the other is getting impatient and wants the goods they have ordered. For me the situation is just as uncomfortable - but unfortunately it is not in my hands to change anything.

 

Of course, I will take care of an investigation after the waiting period has expired, but this investigation also takes several weeks. Only then, after a final check, the transport insurance will provide compensation. As a private citizen, I cannot simply send out new goods (which I also haven't finished at the moment) at my own expense.

 

While it looks a bit like "fingerpointing," it isn't really what it means, but: the fact is, the persistent problems appear to only be with USPS. Myself sent 7 parcels to non-American and non-European countries in early and mid-January, even as far as Australia and New Zealand. They all arrived at their recipients long ago, the fastest package was there in 10 days. Although all carrier states issues due to Covid-19.

 

Therefor I ask everyone who is waiting for a shipment from me to be patient. There is no point in filing a dispute with PayPal, because PayPal is also waiting for the result of the investigation. But it does me harm my reputation, and that wouldn't be fair.

 

Thank you for your time.

 

Best regards, Jurgen

[NISMOPC]

USPS is the bane of my existence - replace the "my" with every single person in the United States.

No understanding how I can order something from Amazon and it arrived the NEXT day, yet USPS can't even deliver within a reasonable time.

Takes weeks sometimes to get a package via USPS even if it's shipped to me from an individual in my own state.

 

@tf_hh Jurgen - sorry to hear of this. No blame can be put on you for what is happening here with the USPS. Praying all goes well.

[Mclaneinc]

 

That's so sad to read, Jurgen has been a stalwart on here and is also incredibly helpful to his customers. I and all the people that I know on here have never had the slightest problem with delivery or shipping in any way shape or form, he's quick and the products are great. If the person who complained is reading this then cut the poor man some slack, shipping point blank is a nightmare at the moment, I sent a camera to Italy before december and it took over a month to arrive. Shipping and delivery is simply a lottery at the moment, the situation with Brexxit has had knock on effects and not just to the UK. Lets not start attacking our wonderful suppliers, there's not many of them and its a hard time for them all at the moment, take a step back, look at the global situation and see that both customers and suppliers are both having it hard to no fault of either one.

 

Paul...

 

All the best to all our suppliers, lets have some sanity here..

[+ZuluGula]

I understand that when the USPS is the problem, this will not help much, but what happened with having a USA based partner/distributor?

[Mclaneinc]

I'd imagine after talking to tmp (AVG) that margins make it hard to do such things but I'm not 100%

[Faicuai]

1 hour ago, tf_hh said:

Hi Community!

 

As many of you have surely noticed, there have been massive problems with the shipping of packages to the USA for about 3 months. But not only shipments from outside are affected, there are also many complaints from US citizens I know that their Christmas parcels - dispatched at the beginning of December – still have not arrived. And we're talking about shipping within the USA here.

 

Shipping from Europe to the USA is also problematic. Several forums in Germany and elsewhere in Europe report on countless shipments that have been on the road for months and where the tracking status has not changed. I currently have 17 packages on their way to the USA, the oldest one has been posted at November 23, 2020. I have informed all recipients of the situation by email.

 

Now an AtariAge user has accused me of unfaithfulness, of fraud and claimed that I had not even sent the goods. He's planning on filing a dispute with PayPal, which can seriously harm me. I'm appalled by that, as I've been serving the community for many years and - as far as I know - no one has any reason to complain. I can understand that one or the other is getting impatient and wants the goods they have ordered. For me the situation is just as uncomfortable - but unfortunately it is not in my hands to change anything.

 

Of course, I will take care of an investigation after the waiting period has expired, but this investigation also takes several weeks. Only then, after a final check, the transport insurance will provide compensation. As a private citizen, I cannot simply send out new goods (which I also haven't finished at the moment) at my own expense.

 

While it looks a bit like "fingerpointing," it isn't really what it means, but: the fact is, the persistent problems appear to only be with USPS. Myself sent 7 parcels to non-American and non-European countries in early and mid-January, even as far as Australia and New Zealand. They all arrived at their recipients long ago, the fastest package was there in 10 days. Although all carrier states issues due to Covid-19.

 

Therefor I ask everyone who is waiting for a shipment from me to be patient. There is no point in filing a dispute with PayPal, because PayPal is also waiting for the result of the investigation. But it does me harm my reputation, and that wouldn't be fair.

 

Thank you for your time.

 

Best regards, Jurgen

Jurgen:

 

What are the goods in dispute? What state were they going? Let me see if I have something of my arsenal I can send, in the mean time...

 

FYI, USPS turned out to be pretty "creative" when it came to most recent vote-by-mail processing in the US. Their resourcefulness came borderline SciFi, in many ways. But now... they can barely handle stupid little parcels here and there... I wonder what their issue is... ??

[youxia]

It's a pity that some people can't seem to understand that we currently are living in rather difficult times with numerous problems, the least of which is sending parcels across the globe. "Fraud"? Smh.

[Mrarkus]

I cannot believe that someone would go that route, sorry you have to deal with it. Unfortunately the USPS has been an absolute disaster, with politics thrown in for good measure... 

[Mclaneinc]

1 minute ago, youxia said:

It's a pity that some people can't seem to understand that we currently are living in rather difficult times with numerous problems, the least of which is sending parcels across the globe. "Fraud"? Smh.

 

Sadly tempers and patience are both running in their respective wrong directions because of it all.....A bit of common sense needs to be applied, shouting fraud is so extreme and about such a trusted member..

[Goochman]

I can confirm USPS has been a sh*t show since the end of November.  Im pretty confident they got so overwhelmed that packages shipped between late Nov and Dec 10th got dump at the most convenient "hub" to be processed when they could get to it.  I had 1 package shipped Dec 6 which finally got delivered mid-Jan, however 3 packages I shipped after 12/18 got delivered within 10 days and had constant tracking updates.  If what you sent hit USPS between Nov 27 - Dec 10th Im 99% sure its stuck in a pile they are slowly working through secondary to new mail coming in.  It seems to be a LIFO queue they are using.

 

I just shipped a package yesterday with "2-3 Day Priority" mail - its scheduled to arrive in 6 days - they still have problems.

 

Good luck with your issue!

[_The Doctor__]

The USPS no longer requires merit based employment... they used to be ridiculous with civil service testing and bureaucratic nonsense but at least the carriers and delivery truck, van, jeep, and Grumman drivers knew the street numbering systems inside and out. Now it is a bastian of bureaucratic and systemic incompetence from acceptance to 'possible' delivery. Our delivery persons changes at will, always on their phones, texting, messaging etc., dancing and singing abhorrently lyriced songs, as the parcels fall to the ground, many times not to be picked up at all. I kid you not... letters containing TAX records and information littered our streets for a number of weeks. We picked them up and delivered them to each other! This is how our government services are run today... complain and you'll get worse treatment... it may end up in a dumpster so there won't be any sorting out later.

I watched while waiting in the normal line to the door one day as a man pleaded with whoever was in charge at the post office, the postal worker went on some rant about the poor soul being an un American degenerate and should be thankful for their 'service'. The man was polite and reserved in his wording to the postal workers but it didn't matter. Begging is no way to live, but that's where this mess is heading.

[MARIO130XE]

1 hour ago, tf_hh said:

Now an AtariAge user has accused me of unfaithfulness, of fraud and claimed that I had not even sent the goods. He's planning on filing a dispute with PayPal, which can seriously harm me. I'm appalled by that, as I've been serving the community for many years and - as far as I know - no one has any reason to complain. I can understand that one or the other is getting impatient and wants the goods they have ordered. For me the situation is just as uncomfortable - but unfortunately it is not in my hands to change anything.

I can confirm and assure, that Jürgen is 100% trustable and ALWAYS does more than he really has to. I've been in contact with him for many years and he's THE specialist in Atari here in my region. He's absoluteley professional. There have NEVER been problems of this kind and in my opinion it is insolence to assume that Jürgen is cheating, without to ask the worldwide community, that know Jürgen.

[+orpheuswaking]

The vast majority of people on the forums know how trustworthy you are Jurgen. I'm sorry you are having to deal with this, but unfortunately this sometimes happens when selling anything, some people have no patience. 

 

As for the USPS, it's a disaster currently. I have some friends that work there and over the holiday season they literally had semi trucks of packages driving back and forth between hubs because they didn't have the capacity to unload. They are still trying to clear that backlog. I have a package sent in November still on its way to me from two states away. 

[_The Doctor__]

I'll go a step further... he's eaten some shipping for people. His offerings are impeccable and he backs people up with support long after almost anyone on the planet would have ceased helping. I absolutely agree that he would not be the one to short anybody. My postal worker just delivered packages to me again... but none of them were mine.... I am sick and tired of making deliveries for them, what do you think I should do? I think I'll drive to town and sit in line for half an hour, listen to them lecture me on how I should drive the packages to whoever it belongs to yet again and how terrible it is to require them to deliver it properly themselves.

Please give the man some slack, if you don't get a package... let the shipping persons start the investigation and make sure they send you a copy of the forms and process through email or otherwise. Your first move isn't to file with the credit card company, ebay, pay pal, or bank... it will just take longer if you do since they will all conduct their own investigations and the finally it get investigated by the courrier/service anyway.

[Mark2008]

I happen to have ordered a sram charger in this time frame and it arrived swiftly, works great, and btw - price was very low, I love everything about that transaction.

 

From my perspective that someone would use the word 'fraud' would be upsetting, except they didn't use the word to describe tfhh to me.  tfhh introduced this thread, which is ok, but also a different concept.  if someone tried to damage the reputation of a trusted vendor - that'd be entirely unacceptable.

 

My view on shipping problems, is it is unfortunately always the responsibility of the seller.  As far as how long it takes to get compensated for non-arrived items, Paypal is a contract, the terms are known - and agreed to by both parties. 

 

And its truly a pity that some business models aren't profitable, because I sure am glad to have had that ability to order a sram charger - plus there are plenty of other goodies in the catalog.

 

Would I give a well known, trusted and extremely valuable vendor some time - yes, it's a good idea.  Nothing wrong with that idea, but for me the contract always governs our understanding.  It's the text everyone agreed to....I'm not entirely understanding how to modify that view in a workable and fair way.  To me it just has to be based on the contract.  If paypal issues a refund, it's likely based on their view of the agreement.  If not, then shame on paypal.

 

 

 

[TGB1718]

It is a shame that one delivery company can be so bad, some of the stories here beggar belief, even worse is a great member is being blamed

for their incompetence.

In the UK I think we are lucky, most things take a day or less, I had a door to door pickup by DHL yesterday, van arrived within minutes of the

designated time and delivered to recipient less than 12 hours later, other firms seem just as good.     

 

Hope things get sorted for you.                                         

[Sinjinhawke]

I have a parcel of 3 keyboard connectors from tt_hh that has been on it's way since Nov 16.  I have not even considered any issues with him being unfaithful with the transaction.  I knew when I ordered it that it could be months before I would receive the package.  This is the new normal.

[RodLightning]

^{Just wanted to add my good faith endorsement.  Most everyone who has any dealings with Jurgen (tf_hh) will stand behind his work and professionalism.}

^{As others have alluded, we have some serious problems going on in the USA at high levels that has effected USPS.  This global plague mixes well with it all to make the perfect storm.   Hopefully, some of it will resolve with time and we can put all this into the past where it belongs.}

^{Best regards, Jurgen.} 

 

 

 

 

 

[Mclaneinc]

Lets not call out the hanging squads re the complaint, as we are all aware, there is a climate of confusion, worry and little patience roaming around. We don't know who the person is or if they are new to the forum, shouting fraud was the wrong thing to do, a search of the forums would have turned up compliments re Jurgen and a LOT of delayed parcels for everyone from everywhere. Hopefully the person has read all these and realised its not a problem with Jurgen.

 

Whoever you are please just relax and wait, nothing is ideal and it probably won't be for ages..If you can drop the investigation then please do, our dealers don't need black marks against them especially at the moment.

 

Please just enjoy the forum and your bits when they get delivered..

 

 

[+Firedawg]

Jurgen is a honest and reputable individual that has been serving this community faithfully for years.  I have had at least a dozen transactions with Jurgen and not once has he failed to meet the expectation of what I have requested plus some.  I'm appalled by anyone would do such a thing, especially if it is a member of this forum, and if it is we should run their ass out of town.  Common-sense  solves a lot of riddles, but to some that is in short supply.     

[Mr Robot]

We (very wisely) aren't allowed to discuss politics on these forums so we can't talk about why the USPS is such a mess right now. Hopefully someone new will do something to release the stranglehold previous people have put on the service.  These sorts of things are the part of the standard political playbook. Want to privatise or close down a service that everyone loves? Defund it and enforce bureaucracy upon it until it no longer functions and everyone is criticizing it, then sell it or close it because it wasn't performing.

 

I have two parcels on route from Germany which have been in transit in excess of 80 days now and one from Serbia which is more recent, I've even received a refund for one of them. When my stuff arrives  (I do expect stuff will arrive eventually) I'll give the guy who refunded my money his money back again, it's not his fault.

 

Whoever it was who accused Jurgen of fraud, you should probably (privately) apologise for doing that, things are weird right now but the people (like Jurgan) who make stuff for the community, wouldn't have been doing it for as long as they have if they were dishonest.

 

[_The Doctor__]

The post office has sucked where I live for 11 years. Who's to blame inferences are a joke. FEDEX, UPS, AMAZON, heck even DHL is doing better... not to mention the local lyft and uber drivers are now delivering better than them as well... If you need the full weight and backing of an entire country to deliver an envelope you have more serious problems than whatever turd sits in office

[+x=usr(1536)]

Adding to the 'USPS is currently a shitshow' pile: three weeks ago, I ordered an item from China.  Three days later, it had cleared customs and was at a distribution centre in Texas.  That same day, it was handed off to USPS for delivery.  I'm still waiting on it to get here, and we only live about 2.5 hours away from the USPS facility in question.

Edited February 11, 2021 by x=usr(1536)

[+ZuluGula]

Is there any other service provider that can deliver something across the country for 50 cents?

[Mr Robot]

FEDEX, UPS, DHL et al are the people lobbying for the USPS's demise, every time there is an administration that will take their bribes the service gets worse. The USPS are the only organisation that will still allow you to post a letter for less than a dollar. and a 4oz package for $4. The private carriers have been lobbying for the ridiculous regulations and funding cuts to the USPS for far longer than 11 years, that was just when you started feeling it. It says a lot about how important it is as a service that it's still going despite the death of a thousand cuts. The private carriers are doing a better job because they can afford to and they have made it their mission to make sure the USPS cannot afford to compete.

 

In the UK I've watched the same thing happen to British Gas, British Rail, British Telecom, The Post Office, The NHS, The Libraries, The BBC and on and on. 

 

It's only once it's been gone for a few years that we realize what we lost.