+Razzie.P Posted September 4, 2021 Share Posted September 4, 2021 So I’ve been trying to fix the super slow download speeds on my Series X (link here if anyone happens to have a solution) My calls with their support number over the past few days have 100% been disconnected after waiting “due to unusually long hold times” So I decided to try their chat option. Best I can tell (and I could totally be misunderstanding what’s going on here) it’s not even using a customer service / tech support agent --- seems to have routed my question to another xbox user and said I’d receive an answer soon. When I got a reply a couple of hours later, they asked me to check my network connection. Did that, posted the results, waited. Waited. Waited. Gave up after no reply. I got a reply 4 hours later asking me to power the system off, wait 15 minutes, and back on again. WTF? Is this the new normal for their customer service? 1 Quote Link to comment Share on other sites More sharing options...
+Razzie.P Posted September 5, 2021 Author Share Posted September 5, 2021 Now, the site just says they they don't wanna talk about this issue. ? 1 Quote Link to comment Share on other sites More sharing options...
Leeroy ST Posted September 5, 2021 Share Posted September 5, 2021 Try twitter, it's 50/50 but several people got problems resolved through that when all else failed. Quote Link to comment Share on other sites More sharing options...
zzip Posted September 7, 2021 Share Posted September 7, 2021 On 9/4/2021 at 10:02 AM, Razzie.P said: “due to unusually long hold times” I love this excuse. If everytime you call a number and they have "unusually high call volume" than at what point does it stop being 'unusual'? 1 Quote Link to comment Share on other sites More sharing options...
digdugnate Posted September 7, 2021 Share Posted September 7, 2021 sorry to hear you're having such a hard time with this, it's crazy frustrating to deal with these kinds of people in support regardless of the industry. I've had to deal with Home Depot, Worx, and various medical/doctor ones in the last three months and it's atrocious all the way around. The last time I dealt with MS Support was several years ago when Marvel Heroes got canned and they were refunding everyone's money that paid for DLC, lol. That experience was pretty decent, but again, it was several years ago. I hope you get some support for your console! Quote Link to comment Share on other sites More sharing options...
Mik's Arcade Posted October 13, 2021 Share Posted October 13, 2021 Is it possible to go lower than zero? Quote Link to comment Share on other sites More sharing options...
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