eBay HINT for contacting them

[Draikar]

I was given a "strike" for an item that I did pay for, e-mailed eBay and told them I paid and gave the registered number of the letter with the payment.... Got e-mail back saying sorry they are having problems and too e-mail them back again in 14 days.

 

This is eBay so I guess I was screwed but I still wanted to tell them my side before I bite the bullet and take the strike, I seen that they had a FAX number but they said this process would take at least 10 days and many people said this option is slow and for an unpaid item strike I should just take the strike. I have alot of time to kill so I sent a very short letter saying I paid him, gave his name and screen name and item number and a photo copy of the registered No. slip that I sent payment in with United States Postal and receipt too that I paid United States Postal to send registered.

 

They got back to me in less then 24 hours and removed the unpaid "strike"...

Bottom line is they read there FAX quicker then there e-mails !!!!!

[ATARIPITBULL]

I'm glad that worked out for you, but I thought they say that once a review is left, it can never be un-done!

 

[Mindfield]

That's for feedback -- which can be appealed, but only the strike against you can be removed; getting the comment itself removed requires SquareTrade and $20. He's talking about an NPB warning, which can be appealed if you have proof of payment prior to the seller filing the NPB.