Ebay Sellers heads up

[FND]

Buyer using Feedback as email

 

Someone posted about this guy on another board but since he seems to buy

SEGA Genesis games I thought I should give other sellers a heads up In case

they wanted to block the buyer

 

He/She uses the feedback system as email beware, Here is the link for the

feedback left

 

http://feedback.ebay.com/ws/eBayISAPI.dll?...&item=-1&de=off

[kheffington]

Another, moron to block from bidding.

 

Thanks

[Mindfield]

Wow. Just when you think you've seen the most retarded thing ever on eBay, someone goes and shows you what a real sloped forehead looks like.

 

That genepool's definitely storing some plutonium rods...

[FND]

and If you think this is bad wait for the begining of the year when ebay starts there new

 

***Coming in January: Item Not Received Process***

 

Were Buyers will have the opportunity to file a dispute 7 days after auction ends if the item is not received. Does not matter what type of payment was used or destination.

 

FND

[Mindfield]

7 days?

 

Does eBay think every payment is made by PayPal and every shipment is FedEx next-day A.M.?

 

Apparently, the cro-magnon throwbacks aren't limited to members...

[Lost Monkey]

and If you think this is bad wait for the begining of the year when ebay starts there new  

 

***Coming in January: Item Not Received Process***

 

Were Buyers will have the opportunity to file a dispute 7 days after auction ends if the item is not received. Does not matter what type of payment was used or destination.

 

FND

 

I am so glad I am winding down my business...

[FND]

7 days?

 

Does eBay think every payment is made by PayPal ..

 

Actually if you read the ebay message boards about this the pinks have said the buyer can file the dispute even if they have not even sent the payment

[Lost Monkey]

Better Integration with PayPal -- Buyers who pay with PayPal will be brought directly to PayPal to initiate a claim. PayPal will determine if the claim is eligible for coverage and will pay the claim directly based on criteria for PayPal Buyer Protection or the eBay Standard Purchase Protection Program.

 

I can't believe this...

 

 

Say goodbye to international transactions...

[Mindfield]

Apparently, it's currently in beta...

[FND]

Come January I will be strictly BidPay (NO PayPal) and will remove my CC from my automatic pay ebay fee option.

 

Hopefully enough sellers will do the same and ebay will see that there new attempt to get all sellers to only use PayPal will have had the opposite effect

 

FND

[YOK-dfa]

Come January I will be strictly BidPay (NO PayPal) and will remove my CC from my automatic pay ebay fee option.

Does not matter what type of payment was used or destination.

Using Bidpay supposedly doesn't make a difference. They probably can't retrieve the funds though, in which case they just suspend your account

[FND]

Come January I will be strictly BidPay (NO PayPal) and will remove my CC from my automatic pay ebay fee option.

Does not matter what type of payment was used or destination.

Using Bidpay supposedly doesn't make a difference. They probably can't retrieve the funds though, in which case they just suspend your account

 

The reason for only using bidpay and not having a CC on file is so they cant take the funds without my OK that way I retain some control over how much they can screw me for

[atari2600foreever]

The word I got from a pink on this is that in order for the claim to be sucessful the Buyer will have to be able to prove he sent payment and the seller will have to prove he shipped the item. The way I take it, it is going to be much like Paypal does already.

 

It is just a means to force all transactions on Ebay to go through Paypal, since that seems to be the only real way that a buyer could prove he sent payment. There are still many questions to answer. Like if a buyers pays with Paypal on Day 7 after 5pm, will he be able to claim not recieved that same day?? When it is obvious the seller has not had time to mail the item.

[conda]

and will remove my CC from my automatic pay ebay fee option.

 

I've tried to do this three times and they still charge my CC.

[Albert]

Ugh, what a nightmare this could be for international transactions. This seven day period better be longer when the two parties involved are in different countries. Packags from Texas often take more than two weeks to arrive to Canada (no idea why it's so slow via Airmail) and it takes at least a week for packages ot get to Europe.

 

I've only had one PayPal Dispute in the past, and that was with an international buyer. And there was basically nothing I could do, since sending packages for certified mail internationally is absurdly expensive, so without that you have no proof at all that you shipped a package internationally. I always use delivery confirmation for US packages, so that's not a problem there.

 

Oh, what the heck is a Pink?

 

..Al

[FND]

This seven day period better be longer when the two parties involved are in different countries.  

 

Oh, what the heck is a Pink?  

 

The new "Item Not received" in 7 day dispute will be enforced no matter were the item is sent (international included).

 

A Pink is a ebay employee that will post on a ebay message board, they have a Pink highlighted header so they have become known as pinks

[Albert]

The new "Item Not received" in 7 day dispute will be enforced no matter were the item is sent (international included).

 

That is pretty ludicrous, they are definitely going to see a drop-off in business if they enforce this. In the end, the people who lose are the bidders, who will be forced to send people money orders if they want to purchase anything on eBay outside their own country. Money orders are better for me, since there are no "fees" involved in depositing a money order.

 

A Pink is a ebay employee that will post on a ebay message board, they have a Pink highlighted header so they have become known as pinks

 

Ahh, cool, thanks for the explanation.

 

..Al

[classics]

UPS routinely takes 10 days or more to deliver ground packages from coast to coast in the US. Parcel Post often disappears for even longer.

 

eBay is just making hell for themselves with this one.

[FND]

Here is the post from ebay in case anyone is interested, Below that is an

update explanation from an ebay pink

 

 

to: eBay Announcements

 

***Coming in January: Item Not Received Process***

 

Date: 11/17/04 Time: 03:02:14 PM PST

 

In January 2005, eBay will be launching a new method to help buyers and sellers communicate and resolve disputes when a buyer experiences a problem. The new Item Not Received process will introduce a set of product and policy enhancements that take the mystery out of what to do when the buyer has not received an item or has received an item that is significantly different from what was described in the listing.

 

Why the Item Not Received Process is Important:

Today, when there is a problem with a transaction, it can often be unclear to both buyers and sellers what steps they can take to reach a successful resolution. This can lead to added frustration and a negative member experience for both transaction partners. The new Item Not Received process will help both buyers and sellers understand what actions to take in the unlikely event that a transaction problem occurs.

 

Benefits of the new Item Not Received process include:

 

-Enhanced Buyer-Seller Communication System -- Buyers will be able to initiate a dialogue with sellers from within My eBay. This system is designed to facilitate positive outcomes. At each stage of the process, eBay will provide guidance to both the buyer and the seller, through educational tips and next steps that may help them resolve the problem.

 

-Consolidated Dispute Console in My eBay -- Buyers and sellers will be able to track and respond to any Item Not Received or Unpaid Item dispute from one location in My eBay.

 

-Improved Member Education -- New buyers are often unfamiliar with what to expect on eBay. The new process will emphasize education for new buyers at each stage of the process. It will also require that buyers wait at least seven days to initiate a dispute. This will give the buyer time to learn about standard delivery times and other processes related to purchasing items on eBay. In addition, both buyers and sellers will receive resolution tips to improve chances for resolution.

 

-Shorter Waiting Period -- Buyers who are unable to resolve a dispute with the seller will not have to wait as long to file a claim through the eBay Standard Purchase Protection Program. A buyer will be able to close the dispute and file a claim 17 days after the listing ends on eBay. (Currently, there is a 30-day waiting period).

 

-Better Integration with PayPal -- Buyers who pay with PayPal will be brought directly to PayPal to initiate a claim. PayPal will determine if the claim is eligible for coverage and will pay the claim directly based on criteria for PayPal Buyer Protection [https://www.paypal.com/cgi-bin/webscr?cmd=_pbp-info-outside] or the eBay Standard Purchase Protection Program.

http://pages.ebay.com/help/confidence/isgw...ageName=CMDV:AB

 

For more information, please read our Item Not Received Frequently Asked Questions [http://pages.ebay.com/help/announcement/9.html?ssPageName=CMDV:AB] and take the educational tour.

http://pages.ebay.com/securitycenter/itemn...ageName=CMDV:AB

 

As we draw closer to launch, please look for more updates and informative workshops. We welcome your input on the new Item Not Received Process, and we encourage you to email [email protected] with your comments.

 

Regards,

eBay

 

 

 

--------------------------------------------------------------------------------

 

[email protected] (view author's auctions)

11/18/04 11:33 AM(#16 of 92)

 

Hi Everyone,

 

We appreciate all the feedback on the new Item Not Received or Significantly Not as Described process.

 

To clarify a few things…

 

Opening a Dispute vs. Filing a Claim. Even though Opening a Dispute is a necessary first step before an eBay Standard Purchase Protection Program claim can be filed, we strongly believe most transaction problems will be resolved before a claim is actually filed. The Item Not Received process is heavily weighted toward helping buyers and sellers communicate with one another when, during the first week after the transaction closes, such communication is not happening.

 

Seller Obligations under the Item Not Received process. No part of the new Item Not Received process requires sellers to ship their items by a particular date, though there are advisory pages that aim to help set reasonable expectations for buyers. The seller’s obligation is, first and foremost, to respond to the buyer’s dispute. The process offers a structured way for sellers to do so including “resolution tips” along the way designed to make communication as effective as possible.

 

Earlier Timelines. Today, buyers who have transaction problems must wait 30 days to begin the claims process on eBay. This process replaces the Fraud Alert process which is a) hard to find, 2) not very intuitive and 3) helps the buyer conclude that fraud has actually taken place when, in fact, it probably has not. There is no interim stage to help mitigate the “zero-to-panic” buyers feel when they believe something has gone wrong. The Item Not Received process is an on-eBay tool that helps facilitate communication between buyer and seller. The buyer may open a dispute no earlier than 7 days after transaction close – giving them time to reach out to sellers using email and/or phone. By initiating a dispute, the buyer is not filing a claim. Instead they are initiating an on-eBay communication process with the seller. The Item Not Received process then allows the seller 10 days to respond to the buyer. So, the earliest day a buyer could file a claim is day 17. If a buyer ignores all communications from the seller and goes through the process as quickly as possible, the buyer would be able to escalate to an eBay Standard Purchase Protection Program claim 17 days after the close of the transaction. The eBay Standard Purchase Protection Program process then informs the buyer that it may take 2 weeks for an eBay claims administrator to contact them. In such cases, the first Claims Administrator contact would be 31 days, or just longer than the 30 days specified by the Federal Trade Commission. In most cases, no penalty is likely to be levied against a seller until an eBay Claims Administrator is engaged with the claim.

 

We hope this helps to clarify some of the concerns.

 

Thanks,

Larry & Colin

Trust & Safety

[FND]

By initiating a dispute, the buyer is not filing a claim. Instead they are initiating an on-eBay communication process with the seller.

 

Thanks,

Larry & Colin

Trust & Safety

 

Why are they calling it a "dispute" and not "Initiate contact" or something similar.