Although I know some of these disappointing quality troubles with other companies, I think these examples should be used as learning points how NOT to act. Act better than the others.
We have seen some excellent new releases the last 25 years here in the atariscene and most of these new releases came with outstanding documemtation, labels, boxes and all that.
I would not say that we are spoiled with those new games, but the people who released all this excellent stuff did define a new standard in quality.
Besides all this great new quality, we have also seen that new game releases did eventually get one or two software updates (bug fixes). That is highly appreciated.
Although I can follow your thoughts, I think people expect from you that in case of serious bugs, you will do everything to work it out with the customer. I am talking about serious bugs where a game crashes on a PAL system (example).
I think that are the situations people are concerned about here.
Like I wrote in the other post I decided to buy Venture and Tempest Xtreem. I do not care about labels or cart shell quality. You convinced me by showing me a warm and dedicated person. I am pretty sure you want people here to be happy with your games. So perhaps you can give some insight in what happens if it turns out that some of the products has a serious flaw.
Edited by ProWizard, Tue Apr 25, 2017 2:11 PM.