Framemeister Xrgb mini framemeister RGB and composite issues

[Andrew_whites]

Hello

 

Forgive me if I'm doing this wrong but I'm new to this, so I'm a bit clueless as to how all of this works.

 

I'm having issues with my xrgb framemeister that I had purchased about a month ago from Solaris. The EU RGB scart cable for my mega drive gives me picture on a TV no problem by using the in built scart port, but using it through the xrgb is a different story. There is no picture, the screen is blue with "no input" written at the bottom of the screen like there would be if there was no device inputting to it, but there is sound, but it's fairly muddy and garbled. Trying to use the composite will work, but there is a green line down the left hand side of the picture while using both my mega drive and N64. The d-terminal connection appears to be fine using a ps2. I have been onto Solaris's customer support about this but it's been like pulling blood from a stone. I originally thought that the issue might be the adaptor itself, but Solaris requested that I opened it up (which seemed a little off, I was afraid of voiding any warranty I had) to verify that the adaptor was indeed an EU one as opposed to an jp-21 one which I suspected could have been the issue.

 

Solaris has been quite for the last 2 weeks almost with only one message in between to tell me that they were "looking into it" and that "they won't leave me hanging". I'm pretty fed up at this point as I'm almost 100% sure that there is a fault with the device itself and not the cables that I've been using, but I don't know what else to try at this point. This issue was occurring before I updated the firmware so that shouldn't be an issue.

 

Any suggestions would be much appreciated.