So my last visit to GameStop took a lot longer than normal, and apparently there's a reason for it.
GameStop has changed some of it's policies recently (within the last week) which really don't help customers much at all who are in any semblance of a rush. Nor does it seem the employees are too jazzed about any of this either.
Thanks to a store getting robbed (I'm not sure which one), all game drawers where loose discs are stored behind the counter are now to be locked.....all 15-20 of them. Here's the issue, only the manager on staff has the drawer key. Combine the wait for any normal employee to get the key from the manager, drawers' labels only tell the employee which system it represents.. not what range of the alphabet it contains. This means that if an employee isn't sure which drawer the "L" section is in, they'll be having to slowly unlock, then re-lock, then unlock and repeat each drawer until they find the proper area.
Just a fun fact, this robbery supposedly was at night after closing hours. Robbers apparently stole all the games in the drawers. Why this translates to game drawers having to be locked during daytime business hours.. I don't have a clue.
Couple that with new system sales rules, the wait gets ever longer. The guy in front of me wanted a Switch. Now there is a binder that houses barcodes for EACH AND EVERY SYSTEM they have on inventory by serial number. The employee now has to go in the back, pick out a system... oh but wait, he can't bring it out to the register. He has to memorize the serial number, leave the system in the backroom which is locked, come back out, find the serial number in the binder (pray he didn't forget the number...), scan the barcode in the binder, find a sharpie to mark "sold" over the barcode, check out the customer, go back in the backroom to get the system after unlocking the door (keep in mind only managers have the key), and then give it to the customer.
Needless to say, this took forever, as the employee forgot the number twice, and had to go back and forth multiple times, each time asking his manager for the door key. The store manager and employee talked about this with me, and how much of a hindrance these changes has been for their store. And if a manager is busy with a customer, again... no keys for the normal employee. This puts all transactions to a halt until the keys can be handed off to the cashier. Essentially anything other than a toy or collectable will need a key from the manager himself/herself. I asked why they don't just keep doing what they were doing before. Apparently, if Loss Prevention or a GM ever comes in the store, and tugs on a drawer that's open, the employees will be written up if lucky or fired if they're not.
Get ready to be in line for a long, long, long time this upcoming Christmas season.
So, if there weren't already 1 million reasons why the place is a pain in the ass, here's 1 million and two....
Edited by MotoRacer, Mon Mar 12, 2018 1:52 AM.