Jason White,
If we felt that there was a lick of truth to any of your claims, then we'd gladly work with you to get them resolved. Also, the fact that you've made our email correspondence public (which I knew you would) and continue with the personal insults really doesn't help your cause. It's a tactless move, right along with completely derailing this thread (I’m the bad guy here?)
Here is an image of the GBC right before shipping, immediately after I removed the protective film. I don’t see any defect. Maybe you could provide your own images?
The NGPC did indeed have some faint scratches/scuffs when it arrived. They were nothing that I would ever concern myself with, seeing as they were quite faint. The very first thing that we do with a portable when it arrives is cover the lens (unless it’s to be replaced with something else). It stayed covered throughout the process and looked no different than the day it arrived when all was said and done. Again, you may consider giving your toys a better inspection before sending them out to have work done. We do just that along with administering a thorough test of everything that comes through the door before we even pull a screwdriver from the drawer. If there were obvious defects, then we’d take photos or make a note so that we could relay the information to the customer before we start the job. The only issues we had with your consoles when they arrived were a dirty cart port on the Wonderswan (which was easy to clean and we provided this service at not charge), and we cleaned some grime and dust from your Gameboy Color (again, this was done gratis).
What you said about the faceplate is just a lie and you know it. Again, provide something that will confirm your claims.
You’ve made many claims, yet provided nothing but a temper tantrum in order to prove your case. I’ve provided images and info with the purpose of calling out some of your previous lies (such as your out-of-pocket shipping expense and email response times), and as such I have little reason to believe that you’re telling the truth or greatly exaggerating it.
Also, there will be no more email correspondence between us. If you insist on making such things public, then there’s no sense in communicating via private means. I wish things could have gone better, but you seem insistent on being unhappy with us no matter what. I don’t believe there is anything we could have done to satisfy your expectations.