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I hate to say it, but a sizable percentage of college students seem to be functionally illiterate. If you provide written instructions on how to do something, they often cannot follow them. However, if you explain it verbally to them, even using the exact same words as in your instructions, somehow that makes more sense to them.
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@frankodragon: I once received a resume from someone who claimed to have experience with token ring. Note that this was in 2018, and in response to an entry-level IT support position.
After a quick phone interview, it was pretty clear that this person was a) born after Token Ring as a network protocol ceased to be widely-found in the wild, and b) probably overselling his capabilities eight ways from Sunday. Six or seven solid candidates were already lined up, so I decided to bring him in just to find out where and why he had decided to put 'token ring' on his resume.
As it turned out, what he was referring to was a two-factor authentication token his mom had been issued by her employer. It was RFID-based, and in the shape of a ring that could be worn on a finger. Hence, token ring.
Points to him for discovering the term 'Token Ring', but minus several thousand for bullshitting poorly.
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My first thoughts (before I even read the above comments). Learning is different for different people. Verbal instructions are more immediate. Have ya ever been playing a video game and your friend tells you something about it, because you're doing it wrong? And you're thinking, Oh, That makes sense...Could swear I even read the manual on this one! (Not disagreeing with most above points, just a bit of Devil's Advocacy)...
And (Conversely perhaps), I'll bet if you Texted the instructions to them, then they could follow it! For some reason Millennials, etc. will always pay attention in short bursts, if their phone makes a noise.