Simply put.... Brad is like the soup nazi. Nice guy, but you do or say the smallest thing that can set him off, like change one thing in your order.... blacklisted!!! Fair warning, if you complain to him about him not responding, you’ll get a huge rant about how busy he is and from then on, it’ll be almost impossible to get anything. Tried for almost a year to buy stuff and all I got was he was to busy to fulfill my order and to try later, which made zero sense??? Finally gave up recently.