PowerPakBlog Posted November 12, 2016 Share Posted November 12, 2016 Guys I ordered two Flashback controllers from the Intellivision Lives webstore last month and haven't received them or any shipping/tracking info. My bank statement says I was indeed charged for the order. I emailed their "info@" address and got no response. Over a week later I emailed their personal addresses listed under Contact Us. All I wrote was what I wrote here describing the situation and asking for an update. Anybody know, is this typical, or is there something going on with them right now? Quote Link to comment Share on other sites More sharing options...
Rev Posted November 12, 2016 Share Posted November 12, 2016 Here we go again..... Maybe Eric7100 can fill you in on how long you may be waiting. .... 2 Quote Link to comment Share on other sites More sharing options...
+intvsteve Posted November 12, 2016 Share Posted November 12, 2016 Can't speak to whether something is going on or not, but sometimes there's a delay in them getting back to email inquiries. If there are any events going on and travel is involved then that's the most likely explanation. Quote Link to comment Share on other sites More sharing options...
PowerPakBlog Posted November 12, 2016 Author Share Posted November 12, 2016 Here we go again..... Maybe Eric7100 can fill you in on how long you may be waiting. .... Eh boy, I don't like the sound of that. OK, thanks guys. Quote Link to comment Share on other sites More sharing options...
+Black_Tiger Posted November 12, 2016 Share Posted November 12, 2016 I recently contacted them and got quick replies to my intial and follow up emails. I was really impressed by how considerate they were. Quote Link to comment Share on other sites More sharing options...
GenetixJ Posted November 12, 2016 Share Posted November 12, 2016 I emailed them prior to placing my order. Once they said they could fill the order at the same time in the same week I placed me order and got everything in 2 weeks. I would suggest going this route. Quote Link to comment Share on other sites More sharing options...
Byte Knight Posted November 13, 2016 Share Posted November 13, 2016 I never got my book that I won in February, despite multiple emails to Keith: Congratulations! Your answer of “Duke” is correct for the Intellivision Game Club January Trivia Contest! It was selected at random from the eight correct answers entered to receive an autographed copy of Don Dglow’s novel The Fog Seller. What is your address so we can send you your book? Once again, congratulations! Keith Robinson, President Intellivision Productions, Inc. Quote Link to comment Share on other sites More sharing options...
Utopia Posted November 13, 2016 Share Posted November 13, 2016 I never got my book that I won in February, despite multiple emails to Keith: Nor I for the Christmas ornament from the November 2015 competition that I won. I sent two polite follow up emails and never got a response to either. Quote Link to comment Share on other sites More sharing options...
+Gemintronic Posted November 13, 2016 Share Posted November 13, 2016 I've tried to inquire about Aquarius related stuff multiple times over the years to multiple email addresses. Not even one response. So, silence may be their default response to queries outside of the initial sale. Quote Link to comment Share on other sites More sharing options...
Byte Knight Posted November 14, 2016 Share Posted November 14, 2016 It's too bad that Keith tends to ignore us - after all, we're all helping to keep the Intellivision alive! Quote Link to comment Share on other sites More sharing options...
Special Teams Posted November 14, 2016 Share Posted November 14, 2016 Nor I for the Christmas ornament from the November 2015 competition that I won. I sent two polite follow up emails and never got a response to either. Nor I for the trivia contest I won last December. Never received a response either. Quote Link to comment Share on other sites More sharing options...
Utopia Posted November 14, 2016 Share Posted November 14, 2016 If anyone here is close to Keith perhaps a message in the friendliest way could be passed on that better communication would be appreciated. We, like Intellivision Productions are passionate about all things Inty! Quote Link to comment Share on other sites More sharing options...
atarifan88 Posted November 14, 2016 Share Posted November 14, 2016 I know the guys from the Intellivisionaries have contact with Keith. Maybe they could bring this to his attention? Quote Link to comment Share on other sites More sharing options...
Byte Knight Posted November 14, 2016 Share Posted November 14, 2016 I'll see if Nurmix can get ahold of Keith. Quote Link to comment Share on other sites More sharing options...
+nurmix Posted November 14, 2016 Share Posted November 14, 2016 I will reach out to him. Sent from my Intellivision ECS using Intelli-Tapatalk 1 Quote Link to comment Share on other sites More sharing options...
+nurmix Posted November 14, 2016 Share Posted November 14, 2016 Just spoke to Emily (the VP). Anyone who hasn't received a trivia contest item or other shipment send me a PM with your info and I will forward that on to them. Sent from my Intellivision ECS using Intelli-Tapatalk 8 Quote Link to comment Share on other sites More sharing options...
Hyperboy Posted November 14, 2016 Share Posted November 14, 2016 @nurmix...I don't have a horse in this race but I have to say it's way cool of you to do this for the community! Sent from my non beer holding hand. 4 Quote Link to comment Share on other sites More sharing options...
+DZ-Jay Posted November 16, 2016 Share Posted November 16, 2016 I don't think it's out of malice, I just think they do everything by hand and are not very organized. Also, they probably have a very crappy e-mail workflow and an Inbox that spans several decades with no indexing and organization. I've seen that before, and it's very easy to lose stuff like that. -dZ. Quote Link to comment Share on other sites More sharing options...
PowerPakBlog Posted November 16, 2016 Author Share Posted November 16, 2016 Just spoke to Emily (the VP). Anyone who hasn't received a trivia contest item or other shipment send me a PM with your info and I will forward that on to them. Sent from my Intellivision ECS using Intelli-Tapatalk PM sent, thanks so much for offering to do this. Quote Link to comment Share on other sites More sharing options...
Utopia Posted November 16, 2016 Share Posted November 16, 2016 Just spoke to Emily (the VP). Anyone who hasn't received a trivia contest item or other shipment send me a PM with your info and I will forward that on to them. Sent from my Intellivision ECS using Intelli-Tapatalk You should have my PM from a couple of days ago and thanks once again. Quote Link to comment Share on other sites More sharing options...
wolfy62 Posted November 16, 2016 Share Posted November 16, 2016 Just spoke to Emily (the VP). Anyone who hasn't received a trivia contest item or other shipment send me a PM with your info and I will forward that on to them. Sent from my Intellivision ECS using Intelli-Tapatalk You folks all had the right person deal with this, thank you Nurmix!!! Quote Link to comment Share on other sites More sharing options...
GenetixJ Posted November 17, 2016 Share Posted November 17, 2016 Yeah, that sounds like every email inbox i have. I don't think it's out of malice, I just think they do everything by hand and are not very organized. Also, they probably have a very crappy e-mail workflow and an Inbox that spans several decades with no indexing and organization. I've seen that before, and it's very easy to lose stuff like that. -dZ. Quote Link to comment Share on other sites More sharing options...
townparkradio Posted November 19, 2016 Share Posted November 19, 2016 Guys I ordered two Flashback controllers from the Intellivision Lives webstore last month and haven't received them or any shipping/tracking info. My bank statement says I was indeed charged for the order. I emailed their "info@" address and got no response. Over a week later I emailed their personal addresses listed under Contact Us. All I wrote was what I wrote here describing the situation and asking for an update. Anybody know, is this typical, or is there something going on with them right now? I have noticed they are.. very very lax in customer service. I paid them a premium price to get a signed NDS copy of Intellivision Lives! and it was 6 weeks after I saw the game on store shelves before I got my copy, and the goddamned chip/cartridge has never worked in any DS/DSi/3DS/New 3DS I have ever tried it in. I am not happy with them, and have been not happy for a very long time. Quote Link to comment Share on other sites More sharing options...
rgflores Posted November 19, 2016 Share Posted November 19, 2016 When I bought a Intellivision and cable controller they took a month to send. After that everything was ok. Quote Link to comment Share on other sites More sharing options...
PowerPakBlog Posted January 31, 2017 Author Share Posted January 31, 2017 Resurrecting this thread to say that I never received any response from Inty Lives nor any merchandise, even after PMing Nurmix. Kinda forgot about it since it's been months ago at this point. Not going to flame them because it won't do any good and I know some have apparently had reasonable dealings with them, but Buyer Beware. Quote Link to comment Share on other sites More sharing options...
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