+sixersfan105 Posted January 21, 2022 Share Posted January 21, 2022 Help! Tonight when I turned on my VCS, I was greeted with the usual Asteroids-style boot screen, it lets me turn on my controllers (and acknowledges they are on both on the controller and also on the screen - bouncing Bluetooth icon in the lower left goes away and the banner at the top confirms that a controller is connected, but other than that, the screen is black and remains black. It doesn't load my Home Screen or anything. I did switch ISPs today so I have a new Wifi network, and my purpose in turning on my VCS tonight was actually to update the wifi, but there's no way that could have led to this essentially non-responsive VCS, right? All other devices in my house are a-ok. I tried turning it off and back on again, and even unplugging and plugging it back in after 30-60 seconds but the same symptoms persist. Any suggestions??? Quote Link to comment Share on other sites More sharing options...
Atarick Posted January 21, 2022 Share Posted January 21, 2022 (edited) 3 hours ago, sixersfan105 said: Help! Tonight when I turned on my VCS, I was greeted with the usual Asteroids-style boot screen, it lets me turn on my controllers (and acknowledges they are on both on the controller and also on the screen - bouncing Bluetooth icon in the lower left goes away and the banner at the top confirms that a controller is connected, but other than that, the screen is black and remains black. It doesn't load my Home Screen or anything. I did switch ISPs today so I have a new Wifi network, and my purpose in turning on my VCS tonight was actually to update the wifi, but there's no way that could have led to this essentially non-responsive VCS, right? All other devices in my house are a-ok. I tried turning it off and back on again, and even unplugging and plugging it back in after 30-60 seconds but the same symptoms persist. Any suggestions??? First I've heard of this. When the server issues came up in November there would be a delay in loading, for some people up to several minutes, from the post animation black screen to the login page. The wifi would affect the loading after login maybe, and the store, but shouldn't affect the initial boot. Could your console have overheated somehow? If not then it may be a server issue. I'd give it another go and see if it comes up. If it persists I'd throw a ticket Atari's way. Best of luck. Edited January 21, 2022 by Atarick 1 Quote Link to comment Share on other sites More sharing options...
+sixersfan105 Posted January 21, 2022 Author Share Posted January 21, 2022 1 hour ago, Atarick said: First I've heard of this. When the server issues came up in November there would be a delay in loading, for some people up to several minutes, from the post animation black screen to the login page. The wifi would affect the loading after login maybe, and the store, but shouldn't affect the initial boot. Could your console have overheated somehow? If not then it may be a server issue. I'd give it another go and see if it comes up. If it persists I'd throw a ticket Atari's way. Best of luck. I haven't had any server issues before but maybe now it's my time to experience those issues? Truth be told, I haven't given it "several minutes" after power on. Maybe I'll try giving it a while and see if that makes a difference. Will report back! Thanks. Quote Link to comment Share on other sites More sharing options...
Djmicklovin Posted January 21, 2022 Share Posted January 21, 2022 5 hours ago, sixersfan105 said: Help! Tonight when I turned on my VCS, I was greeted with the usual Asteroids-style boot screen, it lets me turn on my controllers (and acknowledges they are on both on the controller and also on the screen - bouncing Bluetooth icon in the lower left goes away and the banner at the top confirms that a controller is connected, but other than that, the screen is black and remains black. It doesn't load my Home Screen or anything. I did switch ISPs today so I have a new Wifi network, and my purpose in turning on my VCS tonight was actually to update the wifi, but there's no way that could have led to this essentially non-responsive VCS, right? All other devices in my house are a-ok. I tried turning it off and back on again, and even unplugging and plugging it back in after 30-60 seconds but the same symptoms persist. Any suggestions??? You haven’t monkeyed around in the bios settings have you? Be careful with overclocking the RAM and increasing the CPU wattage, it can brick your system. Quote Link to comment Share on other sites More sharing options...
+sixersfan105 Posted January 21, 2022 Author Share Posted January 21, 2022 19 minutes ago, Djmicklovin said: You haven’t monkeyed around in the bios settings have you? Be careful with overclocking the RAM and increasing the CPU wattage, it can brick your system. Nope! It's fully stock. It's been about a month since I last used it, but obviously this shouldn't happen after a month of non-use. Of note, it has been powered off for the past month, not in sleep mode. It's now been 45 minutes of letting it sit at the black screen and still nothing Absent any other suggestions, creating a ticket with Atari Support is my next step. Quote Link to comment Share on other sites More sharing options...
stirrell Posted January 21, 2022 Share Posted January 21, 2022 44 minutes ago, sixersfan105 said: Nope! It's fully stock. It's been about a month since I last used it, but obviously this shouldn't happen after a month of non-use. Of note, it has been powered off for the past month, not in sleep mode. It's now been 45 minutes of letting it sit at the black screen and still nothing Absent any other suggestions, creating a ticket with Atari Support is my next step. Do you happen to have a bootable disk for PC Mode? I think that would help to determine if it is potentially a hardware issue or a problem with AtariOS. I know that there is a process of re-installing AtariOS discussed elsewhere on the forum so if you narrowed the issue down to the OS that might be something worth a try. Of course, that would be a pretty involved step so it probably makes sense to see if Atari Support can offer a simpler thing to try. Quote Link to comment Share on other sites More sharing options...
+sixersfan105 Posted January 21, 2022 Author Share Posted January 21, 2022 1 minute ago, stirrell said: Do you happen to have a bootable disk for PC Mode? I think that would help to determine if it is potentially a hardware issue or a problem with AtariOS. I know that there is a process of re-installing AtariOS discussed elsewhere on the forum so if you narrowed the issue down to the OS that might be something worth a try. Of course, that would be a pretty involved step so it probably makes sense to see if Atari Support can offer a simpler thing to try. I do not! Getting around to PC Mode and installing Windows was on the list of things to do but haven't gotten there yet. Gonna contact support. Thanks. Quote Link to comment Share on other sites More sharing options...
joeatari1 Posted January 21, 2022 Share Posted January 21, 2022 There have also been issues with HDMI cables causing a boot issue. Check your connection and maybe try using a different cable, even if just temporarily. Quote Link to comment Share on other sites More sharing options...
+sixersfan105 Posted January 21, 2022 Author Share Posted January 21, 2022 @joeatari1 interesting! That's definitely something I hadn't thought of, considering it displays a picture (boot Asteroids sequence) without issue and displays the bluetooth logo in the corner and acknowledges a controller connecting via notification at the top, etc. Wouldn't that rule out a display cable issue? Quote Link to comment Share on other sites More sharing options...
joeatari1 Posted January 21, 2022 Share Posted January 21, 2022 You would think, but not necessarily. After the boot screen the VCS switches to Atari OS which may be sending data differently over the HDMI and causing a hang up in the OS. I have read other reports of this being the case. May not be your issue but worth a try. Also, are you using 1080P or 4K? There have been some funky issues with 4K support. Third, have you upgraded the RAM and boosted the clock speed of it prior to booting? If you have boosted the clock speed beyond spec, this has also caused a black screen. Put the stock ram back in and re boot the VCS and that should fix it. 1 Quote Link to comment Share on other sites More sharing options...
+sixersfan105 Posted January 21, 2022 Author Share Posted January 21, 2022 2 hours ago, joeatari1 said: You would think, but not necessarily. After the boot screen the VCS switches to Atari OS which may be sending data differently over the HDMI and causing a hang up in the OS. I have read other reports of this being the case. May not be your issue but worth a try. Ah ok, agreed it can't hurt to swap the HDMI cable. God knows I have plenty of spares laying around. 2 hours ago, joeatari1 said: Also, are you using 1080P or 4K? There have been some funky issues with 4K support. 1080P. 2 hours ago, joeatari1 said: Third, have you upgraded the RAM and boosted the clock speed of it prior to booting? If you have boosted the clock speed beyond spec, this has also caused a black screen. Put the stock ram back in and re boot the VCS and that should fix it. Thanks for checking on this but my VCS is fully stock without any upgrades or modifications. 1 Quote Link to comment Share on other sites More sharing options...
+sixersfan105 Posted January 25, 2022 Author Share Posted January 25, 2022 Update: So Atari Support got back to me and apparently this is an issue they have seen multiple times! The suggested fix was to flash the unit via either going into boot manager with an attached USB keyboard or manually flash it with an OS image from a USB stick. But I'm pleased to report that neither of those two potential fixes needed to be attempted b/c my VCS booted up normally today! I decided to give it one last try before attempting the suggested fixes and bam - fired right up! Hopefully I'll be good to go from here but at least I have the steps to flash the unit if need be in the future. Thanks, again, for the support offered here. 6 Quote Link to comment Share on other sites More sharing options...
justclaws Posted January 29, 2022 Share Posted January 29, 2022 I have had a similar problem today, but the cause was a USB multi-card reader I had plugged-in. The USB card reader (the typical type which supports SD, MMC, Sony, and other flash devices) was empty, but the system sees a drive as there, but the device never answers, and VCS hangs. The solution for me was just to disconnect it and reboot. (Windows also sees multiple devices, which it wants to format, but cannot, as they don't exist.) I'm not saying this is related to your black screen hang, but it's another option for trouble-shooting. Quote Link to comment Share on other sites More sharing options...
martink Posted October 15, 2022 Share Posted October 15, 2022 I had a similar problem right after the initial system update. Found a hint that attaching a USB keyboard might help. And that indeed fixed the problem. Quote Link to comment Share on other sites More sharing options...
SavedByZero Posted November 25, 2023 Share Posted November 25, 2023 Same problem. I set it up and after the initial WiFi selection, updates and boot, all I got was a black screen, even after multiple times turning it on and off. I had to plug a keyboard into the rightmost usb port once, set everything up again, wait for the bios to do its thing, register my account when it worked. 2 Quote Link to comment Share on other sites More sharing options...
fmh Posted December 5, 2023 Share Posted December 5, 2023 I had this issue this morning. The VCS started booting and then went to a black screen. I waited and powered off and tried again. System appeared to be working but not displaying anything. I hooked a computer to the monitor with the same HDMI cable and that worked. I tried with a keyboard hooked up and a couple other simple things. I did some researching on this and read all kinds of things to try but one stuck out to me that someone else had issue with. The system changed output resolution to something that their tv/display could not handle and they had the black screen. I brought the VCS and hooked it up to a TV and it booted to a screen that said something like "No UEFI Media Found". I selected "OK" and system booted what appeared twice and came back to the normal log in screen. I logged in and all seemed normal and I shut it off. I did not bring back to the original monitor yet but I suspect that will work fine. I never had an issue until this morning. I was running in PC Mode last night but did shut down and boot into normal VCS mode before this morning so not sure what UEFI media it was looking for? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.